Help Desk Agent

Position: Help Desk Agent I
Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I sincerely urge you to submit your resume today.

Employment Details:

• Help Desk Support Specialist I
• Richland, WA 99354
• Long Term role
• Monday through Thursday (4 x 10hr days)
• Salary Depends on Experience

Full Benefits include:

• Medical
• Vacation Pay
• Sick Pay
• Holiday Pay
• 401K

Responsibilities:

• Assist users with desktop software installs remotely or at customer premise
• Assist users with individual restoration of files
• Maintain and operate the clients' knowledge management tools
• Maintain and operate remote assistance tools
• Assess customer satisfaction via surveys, including questions regarding the timeliness, accuracy, resolution, and quality of service received
• Administer network user accounts in the account management tool

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."