MS Teams Administrator

The role at Enterprise for a MS Teams Administrator is back to ground zero, and the manager is open now to remote candidates.

We had an interview from a person submitted from this group but she did poorly and on the Teams administrative technical questions. She said she had the experience, but in the interview she could not answer the technical questions. This is a role requiring administrative-not just end user-experience with setting up MS Teams. See the required skills below. A person with this experience should have most of this detailed on their resume.

Engineer 2 - MS Teams Admin

Client

Enterprise Rent A Car

Work

REMOTE Full time

Client Location

500 Ball Drive St. Louis 63146 United States

Term

1 year

Work Status

GC/USC (no other status allowed)

Rate

$65 W2 Max+ 5 Fee (
No option for C2C)

Required

• Administration of
  • Teams and Teams Rooms
  • Teams Operator Connect
  • Direct Routing technology
• Configuration of Resource Accounts, Auto Attendants and Call Queue
• Troubleshooting
  • Call Quality issues using MS Call Analytics, CQD
  • Call failures in a Teams Direct Routing and Operator Connect environment
  • Teams phone and headset issues

Fill out grid for your Candidate to be considered

Date

Candidate Name

C-Phone

C-Email

Teams

Admin

Years

Teams Direct Routing

Operator Connect
Years

GC/

USC

C
- Location

Rate

W2+$5

Your email

Full Job Description

As an Engineer 2 you will be responsible for using your technical knowledge of professional concepts to solve business problems. We are looking for a talented individual that can serve as a subject matter expert in their area of focus and represent their department on complex assignments. You will be responsible for evaluating elements of technology's effectiveness through requirements gathering, testing, research and investigation and make recommendations for improvements that result in increased quality and effectiveness.

You will be required to listen to and evaluate customer needs to determine and provide high quality solutions that align with customer expectations.

This engineer position requires strong communication, teamwork, problem solving, analytical / innovative thinking and a customer focused mindset. Your responsibilities will include troubleshooting issues, handling escalations, performing trend analysis, engineering solutions and identifying / implementing process enhancements to reduce and potentially eliminate recurring issues from the environment. You will work independently and as part of a team collaborating with internal teams, customers and vendors primarily administering Microsoft Teams, Teams Rooms, Teams Direct Routing and Operator Connect PSTN technology, and various endpoint technology.

Required

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• 4+ years of related experience
• Must be committed to incorporating security into all decisions and daily job responsibilities
• Strong knowledge and proficiency in providing support and administration of Teams and Teams Rooms
• Strong knowledge and proficiency in providing support and administration of Teams Operator Connect and Direct Routing technology
• Experience troubleshooting call quality issues using MS Call Analytics, CQD
• Experience troubleshooting call failures in a Teams Direct Routing and Operator Connect environment
• Familiarity with configuration of Resource Accounts, Auto Attendants and Call Queues
• Experience troubleshooting Teams phone and headset issues
• Experience with Microsoft 365 cloud and internal environments
• Experience investigating, diagnosing, and resolving complex issues without known solutions
• Professional communication abilities, both written and verbal
• Ability to work in a fast-paced, high demand and challenging environment
• Create and publish documentation of knowledge resulting from investigative and support activities for future occurrences
• Leverages own technical expertise, peer engineers, knowledge articles, and other internal tools to provide the most effective solutions to customer issues
• Perform task automation, identify and implement process improvements
• Provide support during normal business hours with flexibility to participate in after-hours work, major problem management, and an on-call rotation

Preferred

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems or commensurate experience
• Experience with Audio Codes phones
• Experience with ATT API Marketplace
• Experience managing and supporting analog gateways and associated cabling/connections
• General understanding / knowledge of scripting (i.e. command line, Power Shell, etc.)
• Splunk experience a plus
• Working knowledge of JIRA