System Analyst II

Why Us?

At Par Health, we believe great healthcare is built on getting the essentials right. We’re looking for passionate, talented individuals who share our commitment to improving lives. With a global workforce, we lead with pride and purpose—prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork. Elevating the Essentials isn’t just our tagline, it’s the higher standard we live by every day.

The System Analyst II function is a technical position in IT that supports in‑place technologies & technology users via defined procedures and researches and implements new technologies in a large, complex, chemical manufacturing and R&D environment, on the business and manufacturing network. The position reports to the Manager IT and is part of a team responsible for providing desk‑side, network support, instrument controller, server, tape backup, audio/visual, analog and IP voice, printing, radio and cell phone technology configuration and assistance for various Mallinckrodt business functions.

• Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity that cannot be resolved by Level I or II at the Help Desk.
• Installs, configures and troubleshoots desktop systems, workstations, network connectivity issues, instrument controllers, business network servers, tape backup for manufacturing network servers, audio/visual solutions, analog and IP voice systems, printing solutions, radios and cell phone technologies.
• Investigates and develops solutions for issues created by patches and virus activity.
• Creates and maintains documentation on routine configurations and all specialty configurations.
• Manages personal HALO ticket queue and site queues as assigned.
• Manages and procures IT related items for the standalone and network use.
• May create, assign and maintain user passwords for specialized software.
• Provides 7x24x365 on‑call backup support as assigned.
• Manages small to medium‑sized IT projects.
• Other duties as assigned with or without accommodation.

• Participates in staff meetings and team meetings as required.
• Develops an understanding of general industry usage of supported technologies.
• Develops a basic understanding of business processes and business dependencies on supported technologies.
• Develops relationships within IT and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives.
• Participates in a development planning process where employee career goals are defined & understood and development activities are incorporated into the employee objectives.

• Education:
  
  Bachelor degree in Information Technology or related business field or equivalent experience.
• Experience:
  
  5 Years Information Systems Experience.

Bachelor degree in IT field (computer science, information systems, etc.) with a minimum of 5 years’ experience in a Desk‑side Support role.

• Technical Proficiency – Extensive working experience with required technologies and can handle advanced & complex tasks. Viewed as a "go to" person for hardware and operating system issues.
• Analytical Abilities – Advanced problem‑solving skills including working collaboratively with peer technical teams to analyze & resolve hardware and software issues on all platforms supported by desk‑side.
• Business Knowledge – Strong understanding of how supported technologies are used in business operation, consistently uses this knowledge effectively in daily support and handling unusual/critical issues. Participates on deployment planning efforts; collaborates with other IS teams and business groups for projects/deployments and/or troubleshooting efforts. Is often a primary point of contact for business‑critical functions.
• Communication skills – Strong verbal & written communication skills. Communications are complete & understandable to target audience;
  Demonstrates effective listening skills;
  Regularly handles difficult customers or situations…