Operations Specialist

Job Summary

Our client is seeking a highly motivated and detail-oriented Operations Specialist to join their 24x7 Digital Control Center team. This role is critical to ensuring the availability, performance, and security of enterprise infrastructure in a fast-paced, mission-critical environment. The Operations Specialist will be responsible for monitoring systems, responding to alerts, and supporting day-to-day infrastructure operations. This includes troubleshooting and resolving incidents across network and server environments such as MPLS, Cisco, Nokia, SCADA, and Windows servers.

This role also involves real-time monitoring, alert triage, and incident response, as well as providing phone support and maintaining clear communication with users and vendors to ensure timely resolution and a high level of customer service.

• Monitor infrastructure, applications, and services using enterprise tools
• Respond to alerts, outages, and incidents following defined SLAs
• Perform initial triage and elevate issues to appropriate teams
• Log and manage incidents within Service Now
• Provide phone support and communicate with users and vendors
• Execute routine operational tasks such as patching, backups, and system checks
• Coordinate maintenance activities and support infrastructure monitoring

• Experience in NOC, Help Desk, or Operations Support environments
• Strong troubleshooting skills across infrastructure, networking, or systems
• Experience monitoring alerts, dashboards, and incidents
• Exposure to networking concepts (Cisco, MPLS, Wi‑Fi, or similar)
• Experience with ticketing systems such as Service Now
• Basic knowledge of Windows servers or infrastructure environments
• Ability to work in a 24x7 rotating shift environment

• Experience with monitoring tools such as Splunk or Dynatrace
• Exposure to SCADA, telecom, or fiber infrastructure
• Familiarity with security concepts such as malware alerts or incident response
• Experience with virtualization environments
• Knowledge of network protocols and authentication (802.1x)
• Experience supporting enterprise infrastructure environments
• Exposure to disaster recovery or business continuity processes

• Strong problem‑solving and analytical thinking
• Ability to work independently and in a team environment
• Excellent communication and documentation skills
• Adaptability in fast‑paced, high‑pressure environments
• Customer‑focused mindset with attention to detail

Location:

St. Louis, MO. Hybrid, onsite during weekday day shifts and remote flexibility depending on schedule. 12-hour rotating shifts (7:00AM–7:00PM or 7:00PM–7:00AM). Rotating day and night schedules. 3 days on / 3 days off rotation pattern. Weekday day shifts are onsite. Weekend shifts are primarily remote. Night shifts are mostly remote, with onsite requirement on Wednesdays and Thursdays.

Pay Range:
The approximate pay range for this position is between $30.00 and $35.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans. Employee‑Owned Profit Sharing (ESOP). 401K offered.