IT Support Technician

Location: St. Louis

IT Support Technician# IT Support Technician Missouri History Museum - St. Louis, MO 63112## Overview Salary Range $19.69 - $21.88 Hourly Position Type Full Time## IT Support Technician The Missouri Historical Society is looking for technically skilled candidates with good problem-solving abilities and who display interpersonal skills for the position of IT Support Technician. The IT Support Technician is an important part of a small and dynamic IT department supporting the Institution’s users and infrastructure.

** Duties include tasks and areas of responsibility:*
* • User support and training – both remotely and in-person  
• Responding to support calls and email requests  
• PC hardware builds, imaging, and troubleshooting  
• Printer support  
• Monthly Backup tape offsite rotation  
• User onboarding and offboarding  
• Assisting other IT Department personnel as needed  
• Server support and administration  
• Phone and phone system support  
• Working with and supporting Office
365 environment and applications  
• Working with PCs, Macs, smartphones and other hardware and software, including installation, support/troubleshooting, upgrades, and replacement  
• Working with building cabling, including tracing cables and doing and/or assisting with minor cable installation and troubleshooting tasks  
• Limited travel between three local sites:
Missouri History Museum, Library and Research Center, Soldiers Memorial Military Museum, and two storage facilities will be required  
• Some physical work – equipment moves, rack mounting, etc., will be required  
• Very occasional after-hours work may be required  
• Other duties as assigned
** Knowledge and experience in these areas is desirable:*
* • General troubleshooting and problem solving  
• General knowledge of Windows servers and Active Directory  
• Microsoft Office
365 and Office desktop apps  
• Windows desktop/laptop environment  
• General knowledge of phone systems  
• General knowledge of Windows Hyper-V VM environment a plus  
• General familiarity with networking concepts  
• Some familiarity with general data cabling  
• Video Conferencing  
• Mac desktop/laptop environment and hardware  
• General Linux environment familiarity a plus  
• PC hardware and port types## Qualifications
** Requirements include:*
* • The ability to perform duties shown above  
• The ability to interact with others and communicate clearly and courteously  
• The ability to be self-directed when needed  
• Demonstrated troubleshooting and analytical skills  
• The ability to constructively work with users/fellow employees and vendors  
• Reliability - show up on time for scheduled shifts  
• College or high school degree with minimum 2 years of applicable experience  
• The desire to learn new things!
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