Application Support Analyst; L2
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-06-06
Listing for:
Tekgence Inc
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, Technical Support, Database Administrator, Systems Analyst
Job Description & How to Apply Below
Location: St. Louis
We are seeking an experienced Application Support Analyst (L2) to provide production support for legacy applications built on VB6 and C#/.NET technologies. The role involves troubleshooting application issues, resolving production incidents, performing root cause analysis, and ensuring application stability in a customer-facing support environment.
Key Responsibilities- Provide L2 support for VB6 and .NET-based business applications.
- Troubleshoot and resolve application, database, IIS, batch job, and deployment-related issues.
- Perform incident management, root cause analysis (RCA), and problem resolution within SLA timelines.
- Support weekend/on-call activities and handle critical production incidents.
- Coordinate with onsite, offshore, development, infrastructure, and business teams for issue resolution.
- Support releases, configuration changes, deployments, and production validations.
- Create and maintain support documentation, knowledge articles, and handover notes.
- Strong experience in VB6, C#, and .NET application support
. - Hands‑on experience in production support/application maintenance projects
. - Good knowledge of SQL databases, IIS, batch processing, and legacy application architecture
. - Experience with incident, problem, and change management processes.
- Strong troubleshooting, communication, and stakeholder management skills.
Experience working in an onsite–offshore support model
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