Help Desk Technician

HELP DESK TECHNICIAN

Full Time Saint Louis, MO, US

The St. Louis Public Library is seeking a Help Desk Technician to join the Technology Department. The Help Desk Technician is responsible for providing Level 1 support to Library staff. We are looking for an ideal candidate who is willing to learn everything and are enthusiastic about helping people.

• Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with hardware and other equipment.
• Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with basic software.
• Provide basic support for problems with desktops, laptops, Chrome devices, printers, scanners, mobile devices, etc.
• Thoroughly document troubleshooting progress in ticketing system.
• Troubleshoot issues before escalating tickets to the next level of support.
• Image and install new computers.
• Follow surplus procedures for equipment that is no longer needed.
• Maintain an accurate inventory of technology equipment.
• Complete other duties as assigned.

• Associate’s degree or equivalent from a two‑year college or technical school.
• 1-3 years of technology work experience.
• CompTIA A+ certification preferred.
• Excellent written and verbal communication skills and an ability to communicate effectively with technical and non‑technical users.
• An ability to prioritize and multitask, troubleshoot, and problem‑solve.
• Strong organizational skills and attention to detail.
• An ability to work well as a team member.
• Dependable vehicle for the purpose of responding to support calls at all SLPL locations.

• Windows 10 and 11 desktop systems.
• Hardware support.
• Google Workspace.
• Microsoft Office Suite.

• Competitive salary starting at $19.74 an hour.
• Medical, dental, and life insurance.
• Paid vacation, holidays, and sick days.
• Pension plan through the Employees Retirement System of the City of St. Louis.
• Partial tuition reimbursement for approved courses.

Salary Range: $19.74 per hour.

Full Time.