Support Staff - Library and Technology Aide - Willow Brook Elementary School

Pay Classification

• Pay Grade T110
• $18.99 - $31.98 per hour
• Salary is determined based on years of experience
• 12-month position / 260 days per year / 8 hours per day

The primary role of this position is to provide tier‑one technology support in an elementary school. Additionally, the position supports library operations.

• Provide first‑level support for building technology including laptops, desktops, tablets, mobile phones, printers, copiers, network connectivity, and audio‑visual systems.
• Distribute and collect student devices.
• Coordinate with parents regarding damage, theft, lost or failure to return of devices.
• Respond to building Helpdesk requests.
• Inspect equipment to determine problems and potential solutions.
• Complete basic repairs when possible and otherwise reroute devices needing repair to the appropriate person.
• Assist with installation of new equipment and distribution or elimination of outdated equipment.
• Take direction from the building Principal in the prioritization and completion of technology support tasks.
• Assist in providing instructional support in areas related to instructional technology as needed, such as online state and district assessments and learning resources.
• Assist with library circulation, including check‑out, check‑in, shelving, and inventory of materials and technology equipment.
• Supervise students during lunch, recess, or pickup/drop‑off for approximately one hour each day.
• Perform additional duties as assigned.

• Experience using and providing support for a wide variety of technology systems, including laptops, tablets, mobile phones, e‑mail, copiers, printers, desk phones, voicemail, productivity and instructional applications, macOS, iOS, Windows 11, etc.
• Experience providing support to users in‑person, via telephone and via e‑mail.
• Excellent written and verbal communication skills.
• Highly organized, flexible, and able to manage multiple unrelated tasks simultaneously.
• Customer‑service oriented.
• Ability to regularly lift up to 25 lbs.
• Ability to walk throughout a large building on a daily basis.
• Ability to manage high‑stress situations in a calm and efficient manner.

High school diploma or any equivalent combination of education and experience.

Non‑Exempt

Note:

The above description is illustrative of tasks and responsibilities. It is not meant to be all‑inclusive of every task or responsibility.