Observability Platform Engineer

ROLE SUMMARY

We are building Observability and Event Intelligence as an internal product for engineering teams across LSEG. This role focuses on operating, improving, and scaling our platforms, ensuring teams can reliably onboard, adopt best practices, and run healthier services.

You will own the configuration, governance, integrations, and lifecycle of our observability platforms and serve as a partner and enabler to developers, engineers, and operations teams.

This position is ideal for someone who enjoys running platforms at scale, defining standards, enabling others, and driving adoption across a global enterprise. The role is a platform operations & enablement position, not Dev Ops application delivery, production SRE, CI/CD, microservices engineering, or full‑time software development.

• Own platform governance, reliability, standards, and guardrails
• Manage identity, access, roles, and tenancy models
• Operate onboarding/offboarding and self‑service capabilities
• Coordinate platform upgrades, feature rollout, and lifecycle changes
• Integrate with ITSM workflows (change, incident, problem)
• Partner with vendor engineers and internal teams on complex issues
• Drive adoption, hygiene, and cost optimisation across business units
• Provide L3 expertise and advanced troubleshooting for platform services
• Document SOPs, standards, and best practices for scale and support
• Monitor platform health, usage patterns, and consumption trends
• Automate repeatable provisioning and integrations (APIs, Terraform, scripts)

• Evaluate new observability capabilities and support proof‑of‑concepts
• Contribute to roadmap, maturity goals, and platform strategy

• Faster, frictionless onboarding for application teams
• Increased adoption and consistent use of standards
• Reduced alert noise and duplicate configurations
• Stable, well‑governed, well‑supported platforms
• Improved cost efficiency and license utilisation
• Clear processes, documentation, and ownership models

• Experience administering or operating observability platforms (Datadog, Splunk, Dynatrace, Grafana, Prometheus, Big Panda, etc.)
• Strong understanding of monitoring, alerting, metrics, logs, and event routing
• Familiarity with Azure or other cloud environments
• Working knowledge of ITSM/ITIL and operational workflows
• Experience integrating tools and platforms via APIs or automation
• Strong collaboration, communication, and stakeholder skills

• Experience with Terraform or Python for automation
• Service Now development experience (Service Catalog, Flow Designer/Workflows, custom applications, and third‑party integrations)

• Influence observability maturity across a global enterprise
• Own and shape platforms used by hundreds of teams
• Work cross‑functionally with engineering, cloud, and operations groups
• Drive meaningful improvements in reliability, stability, and insight

Senior Associate

We are proud to be an equal opportunities employer. This means we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, or disability, or any other basis protected under applicable law. We will reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.