Technical Support Specialist
Listed on 2026-06-15
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IT/Tech
IT Support, Technical Support, Systems Administrator, Desktop Support
Job Description - Technical Support Specialist (260000CI)
Position Grade: 16G
Department: Multiple Departments
Job Type: Full-Time (Permanent)
Examination Number: EX1675
Location: St. Louis, MO
Incumbents in this position are responsible for troubleshooting and maintaining workstations, laptops, printers, and software for the City of St. Louis. Duties include troubleshooting complex system issues; managing projects involving network structure and component updates, additions, and upgrades; and assisting users in developing technical functional requirements based on business needs.
Essential Functions and Responsibilities- End user support of desktop and laptop computer systems.
- Installation and configuration of desktop and laptop computer systems.
- Delivery and setup of desktop and laptop computer systems.
- Installation and configuration of PC-based software.
- Installation and configuration of computer peripherals.
- Installation, configuration, and troubleshooting of computer network connectivity.
- Installation, configuration, and troubleshooting of network-based printing and scanning.
- Troubleshooting of end user issues including PC and network issues.
- Provide help desk support as part of regular rotation.
- Network user administration functions.
- Provide on-call support as part of regular rotation.
- Other duties as assigned.
- Data utilization – basic data analysis and classification skills.
- Human interaction – ability to provide paraprofessional level counseling in semi-specialized areas.
- Equipment operation – ability to operate various office equipment.
- Verbal aptitude – utilization of advisory data and information.
- Mathematical aptitude – ability to perform basic arithmetic.
- Functional reasoning – application of rational system principles and independent judgment.
- Situational reasoning – judgment and creativity in evaluating information against subjective criteria.
- Environmental factors – normal office environment with safe conditions.
- Physical requirements – ability to lift up to twenty pounds.
- Sensory requirements – recognize and identify similarities or differences between shapes, sounds relevant to job tasks.
A Bachelor’s degree in Information Technology, Computer Science, or a related field; plus one year of experience supporting and maintaining computer systems in a complex environment.
OR an equivalent combination of education, training, and experience.
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