Digital Specialist II

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals that come together to form high performance teams? Come join WWT today!

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What will you be doing?

As a Digital Platform Specialist, you will build an automation platform for WWT and customer personnel that streamlines and simplifies capacity ordering, provisioning, measuring, monitoring and reporting functions. You will document requirements, provide hands-on expertise customizing a cloud-based platform to automate business processes, customer interactions, and WWT financial and technical personnel. You will use your knowledge of and experience with Consumption-based IT services to instantiate a Secure, Multi-tenant digital platform and train and demonstrate the platform's capabilities.

The Digital Platform Specialist is an active participant in technical, pricing, business, financial, and programmatic meetings.

Responsibilities:

- Develop requirements for the development, test, and operation of an "as-a-Service" automation platform capable of supporting WWT's as-a-Service business and providing customer-facing XaaS capabilities.

- Provide subject matter expertise to lead day-to-day development and documentation efforts of WWT's "as-a-Service" platform and to guide and evaluate Servicenow developer efforts.

- Manage and maintain the life cycle of WWT's "as-a-Service" platform.

- Work with WWT and customer personnel to automate ordering, billing/Invoicing and asset management processes and data collection.

- Provide Service Now and digital platform expertise in the context of the ITIL framework and "as-a-Service" program operations.

- Lead demonstrations of WWT's as-a-Service platform to internal and external resources.

- Develop presentations and other materials relating to WWT's as-a-Service platform.

- Work with 3rd party tool providers to integrate measurement, monitoring, incident management and reporting capabilities into WWT's as-a-service platform.

- Provide recommendations to WWT management and customers regarding development and deployment.

- Apply configuration management disciplines to maintain software revisions, security patches, hardening, and documentation.

- Maintain up-to-date documentation of designs/configurations.

- Maintain and monitor operational status of WWT's as-a-service platform at all times.

- Create and determine required metrics for dashboards and reports.

- Follow up on engineering tasks for operational solutions and validate completion.

- Track and ensure routine operations maintenance tasks are completed in a timely manner.

- Ensure WWT's as-a-service platform capabilities align with customers' strategies and requirements.

- Work with other service providers to…