Public Technology Assistant Rpt

PUBLIC TECHNOLOGY ASSISTANT RPT

Part Time
• St. Louis, MO, US
• 20 hours per week;
Fridays, Saturdays, and Sundays

Salary Range: $18.67 to $18.67 Hourly

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

• Design, schedule, and lead technology and digital literacy workshops for customers.
• Schedule and provide one-on-one technology help to customers through Tech Connect appointments.
• Assist customers with utilization of Library computers, personal devices or other equipment.
• Check out Library equipment to customers and staff.
• Troubleshoot Library equipment for customers and staff.
• Assist in facilitating training sessions for staff and customers.
• Assist with the facilitation of Digital Library Services programs.
• Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.

• Friendly, patient, and able to build relationships at all levels.
• Strategic about assisting customers with different levels of technological proficiency.
• Able to see the big picture and promote consistency and excellence of service.
• Capable of effectively presenting information and responding to questions from customers and staff.
• Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
• Organized, detail-oriented, and able to work with competing tasks and priorities.

• An associate’s degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training.
• Strong communication, writing, and speaking skills.
• Strong organizational skills.
• Computer skills and knowledge of:
• Windows 10
• Microsoft Office (Word, Excel, and PowerPoint)
• Google Workspace (Google Docs, Sheets, Gmail)
• Chromebooks
• Social media
• Cloud storage
• Digital library programs (Overdrive, Hoopla, Freegal)

• Competitive pay rate starting at $18.67
• Medical, dental and life insurance
• Paid vacation, holidays, and sick days
• 457(b) Deferred Compensation Plan
• 401(a) Plan

To apply:

If you are interested in this opportunity, please visit slpl.org/employment and submit your resume with your application. Thank you!