Associate Analyst - Strategic Partner Enablement

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PLEASE NOTE:

This position requires permanent U.S. Or Costa Rica work authorization. Candidates requiring current or future visa sponsorship, including those on F‑1/OPT, CPT or H1B, are not eligible for this role.  This role is not open for staffing partners or corp‑to‑corp candidates._*
* ** Why WWT?*
* At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 13,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals that come together to form high-performance teams? Come join WWT today!

World Wide Technology, Inc. currently has an opportunity available for an  
** IT Associate Analyst** , with a specialized focus on supporting Business-to-Business (B2B) Integration solutions.  The qualified candidate will join the Strategic Partner Enablement team in a full-time remote capacity.

At WWT, we strive to create an integrated Supply Chain ecosystem between us and our partners.  This means establishing seamless data integrations with our customers, vendors, carriers, and other partners.  This  
** IT Associate Analyst
** position will serve in a Support capacity to ensure timely triage and resolution of Requests and Incidents related to Supply Chain Integrations with our partners.  This position will also play a support role to new Partner Integrations by assisting in functional testing of integration solutions.  You will work in a fast-paced environment with a dynamic team consisting of other Developers, other Analysts, and Architects.  

Team Members utilize a broad range of functional and technical skills and are encouraged to expand their functional knowledge and technical capabilities.

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* Job Responsibilities:

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* This position will serve as an  
** Associate IT Analyst
** for the Strategic Partner Enablement team.  Core responsibilities include the following:

+ Serve as primary triage points for new and emergent requests, break/fix tickets, and general user inquiries related to Strategic Partner Integrations

+ Provide external-facing and end-user support to stakeholders reporting incidents

+ Assist in executing test scenarios in support of in-development Integrations

+ Partner with Strategic Partner Integrations peer group to review Support-related trends, escalation risks, and Help Needed items

+ Actively contribute during all Agile Ceremonies (PI Planning, Daily Stand-ups, Team Retros, etc)

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* Basic Qualifications:

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* + Bachelor's degree in Information Technology or related field

+ 1 - 2 years experience in call center, supply chain or handling incident queue's

+ Strong analytical, troubleshooting, and debugging skills

+ Experience in writing/troubleshooting SQL statements and a general familiarity with basic database operations

+ Strong communication skills (written, verbal, and presentation)

+ Ability to quickly learn and…