Business Application Support Specialist

Business Application Support Specialist – Ensuring Stability and Performance Across Critical Systems

As a Tier 2 Application Support Specialist, you’ll provide advanced technical support for critical business applications used across our security operations. You’ll troubleshoot and resolve complex issues, ensure application reliability, and collaborate with internal teams and vendors to maintain seamless performance. Your role is key to minimizing disruptions, enhancing user experience, and supporting secure, efficient operations through proactive monitoring, documentation, and user training.

• Competitive Salary: $55,000 - $60,000 / year
• Work Site
  
  Location:
  
  St. Louis, MO
• Set
  
  Schedule:
  
  Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.
• Comprehensive Benefits:
  Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth:
  Career growth opportunities at Garda World

• Serve as Tier 2 escalation for all application-related inquiries, issues, and support requests from end-users across the organization.
• Provide timely and effective technical support to troubleshoot and resolve application-related problems, ensuring minimal disruption to business operations.
• Diagnose and escalated complex technical issues to appropriate teams or vendors, coordinating efforts to reach a resolution within defined service level agreements (SLAs).
• Collaborate closely with vendors and internal teams to investigate, reproduce, and resolve application bugs or errors, documenting solutions and maintaining a knowledge base.
• Conduct root cause analysis of application incidents and implement preventive measures to minimize future occurrences.
• Develop and maintain user guides, knowledge base articles, and documentation to facilitate self-help and enhance user proficiency in utilizing applications.
• Provide training and orientation to new users on application features, functionality, and best practices, promoting user adoption and satisfaction.
• Proactively monitor application performance, availability, and capacity, identifying and addressing potential issues before they impact users.
• Collaborate with cross-functional teams to support integration efforts, data exchanges, and interfaces between applications, ensuring seamless data flow and system interoperability.

• Proven work experience in application support or a similar technical support role, preferably in a business or enterprise environment.
• Strong technical knowledge and proficiency in supporting a wide range of applications, including enterprise resource planning (ERP), customer relationship management (CRM), human resources management systems (HRMS), and productivity tools.
• Experience with incident management tools, service desk software, and ticketing systems for efficient issue tracking and resolution.
• Excellent problem‑solving and analytical skills, with the ability to think critically and apply logical reasoning to troubleshooting and resolving application‑related issues.
• Exceptional customer service skills, with a strong ability to communicate technical concepts to non‑technical users effectively.
• Ability to work independently and collaboratively in a fast‑paced environment, with a customer‑centric mindset and a focus on meeting service‑level agreements.
• Strong organizational and time‑management skills, with the ability to prioritize tasks, manage multiple assignments, and meet deadlines.
• Authorized to work in the United States.
• Able to pass an extensive screening process.

• Hands‑on Approach
• Problem Solving
• Consultation
• Relationship Management
• Resilience
• Process‑driven mentality
• Highly organized
• Self‑motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Acts with integrity
• Resilient and adaptable
• Willingness to get involved in all aspects of the business

It is the policy of Garda World Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Garda World Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of Garda World Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.