IT Endpoint Engineer

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel, where success meets success.

The IT Endpoint Engineer is responsible for assisting in the maintenance and deployment functions of desktop, laptop, and mobile hardware and operating systems. The role includes patch management, configuration management activities, and supporting a variety of endpoint technologies. The engineer will provide top‑level support for hardware, OS, and applications, plan and execute projects, troubleshoot complex issues, and pursue automation opportunities.

• Maintain the operating system(s) for the desktop environment.
• Maintain configuration management of base image and test updates as available.
• Work with deployment team to deploy updates and changes to the base image.
• Implement solutions for the desktop and mobile platforms.
• Test all new hardware for compatibility and security within the environment.
• High‑level troubleshooting of common applications and their interactions with the underlying operating systems.
• Collaborate with vendors for issue escalation as needed.
• Analyze and remediate issues with operating system update deployment.
• Test remediation solutions and handoff to deployment team.
• Continually look for automation opportunities.
• Create documentation for new procedures and manual steps for soft handoffs and cross‑training of support personnel and implementation teams.
• Ability and means to travel; occasional night and weekend work required as well as overnight travel (up to 10%).

• Knowledge of processors, memory, and other computer components and accessories.
• Principles for providing strong customer and personal service, including customer needs assessment and meeting quality standards.
• Ability to multi‑task and manage conflicting priorities in a fast‑paced environment.
• Proactive problem‑resolution approach, strong troubleshooting, and problem‑solving skills.
• Understanding of compliance functions within a financial organization is a plus.
• Knowledge of industry‑standard IT best practices, including disaster recovery and high‑availability concepts, is a plus.
• Uses logic and reasoning to identify complex problems, review related information, develop options, and implement solutions.

• Minimum required:
  High School diploma or equivalent and 5 years IT experience.
• Minimum required: 5+ years of PC/Mac or mobile support/maintenance experience.

• Minimum required:
  None.

• Knowledge of Windows, Office product suite, Microsoft System Center suite, VPN, and local area network.
• Knowledge of Mac products and associated productivity applications.

Comprehensive benefits package including health, dental, and vision care; 401(k) plan; wellness initiatives; life insurance; and paid time off.

Stifel is an Equal Opportunity Employer.