Sr. Tech Operations Resiliency Manager - Governance and Controls

Team Overview

We are seeking a Senior Resilience Associate to lead and evolve our digital resilience program. This role ensures critical technology services remain available, recoverable, and compliant by strengthening governance, testing, and risk management practices across the organization.

• Lead the design, implementation, and continuous improvement of the digital resilience program, including governance frameworks, policies, and controls
• Oversee disaster recovery and business continuity planning for technology services, ensuring plans are actionable and aligned to business needs
• Manage and execute enterprise resilience testing (tabletop, simulations, and end‑to‑end exercises), ensuring validation against RTO/RPO targets
• Monitor resilience risks and performance metrics; maintain risk registers and provide reporting to leadership on key risk indicators
• Partner with audit, compliance, and risk teams to support regulatory readiness and successfully address audit findings
• Collaborate cross‑functionally with Technology, Operations, and Business Continuity teams to ensure alignment and coordinated response capabilities
• Drive adoption and optimization of GRC and resilience tooling to improve efficiency, transparency, and program maturity
• Identify opportunities for continuous improvement based on testing outcomes, incidents, and emerging risks

• 8+ years of experience in digital resilience, disaster recovery, business continuity, risk management, or related technology roles
• Experience supporting or contributing to resilience or risk governance programs in complex environments
  
  Working knowledge of resilience concepts (e.g., disaster recovery, RTO/RPO, lifecycle management)
• Experience participating in or supporting resilience testing and/or audit activities
• Familiarity with GRC concepts, frameworks, or tools
• Strong program coordination, organization, and communication skills
• Ability to collaborate across technical and business teams and manage multiple priorities

• Experience leading resilience programs or governance frameworks at scale
• Familiarity with industry frameworks such as ISO 22301, NIST, FFIEC, or DORA
• Experience with GRC or resilience platforms (e.g., Service Now GRC/BCM, Archer, Fusion, Castellan)
• Background in regulated industries such as financial services or healthcare
• Certifications such as DRII, BCI, or cloud/technology certifications (AWS, Azure, VMware)
• Experience with advanced resilience practices (e.g., chaos engineering, integrated testing)
• Experience using data and reporting tools (e.g., Excel, Power BI) to drive insights
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

Edward Jones’ compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short‑and‑long‑term disability, basic life, and basic AD&DD coverage. Short‑and‑long‑term disability, basic life, and basic AD&DD coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax‑advantaged accounts: health savings account, and flexible spending account.

Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm’s Employee Assistance Program. For more information on the benefits available to Edward Jones associates, please visit our benefits page.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.