Change Management Specialist - Salesforce

Job Summary & Key Responsibilities

Framework Development & Strategic Consulting

• Designs, develops, establishes, and maintains a change management framework rooted in best practices.
• Consults with project teams to identify root cause issues within established processes.
• Assesses the impact of changes and provides guidance on communication plans.
• Leads Pre‑Launch Change Impact Analyses to review Current vs. Future States and drafts targeted communication cadences.

• Works collaboratively with the Salesforce Experience Feature Owners and identifies customer and operational needs to support project execution.
• Leads the facilitation of knowledge transfer to partners.
• Translates complex technical system enhancements into user-friendly training materials and business processes.
• Partners with Enablement to develop role‑based training content and Just‑in‑Time Quick Reference Guides (QRGs), attending User Acceptance Testing (UAT) with Salesforce Champions.

• Identifies resistance gaps and develops actionable solutions to address them.
• Partners with senior leadership to eliminate barriers and ensure the execution of change management plans.
• Facilitates the mapping of key business processes and suggests improvements.
• Drives the change management strategy by prioritizing requests, determining scope, and developing risk mitigation strategies.
• Coordinates Hyper‑care channels (e.g., Slack/Teams) during Go‑Live and hosts Open Office Hours post‑launch to actively triage resistance and confusion.

• Drives awareness by leading the tracking, measurement, and reporting of project plan progress.
• Develops reporting strategies, creates status overview summaries for senior leadership, and defines key performance indicators (KPIs).
• Establishes KPIs, conducts readiness assessments, and tracks metrics to measure system ROI and user adoption.
• Monitors Salesforce adoption dashboards alongside Sales Ops to identify lagging teams and partners with Sales Managers for targeted 1:1 coaching.

Full‑time onsite requirement: 3 days/week in the office on Tuesday through Thursday.

No immigration sponsorship (current or future) including F‑1 STEM OPT extension support.

• Bachelor’s degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field.
• 7+ years of dedicated experience in Change Management, IT Transformation, or Organizational Readiness.
• Demonstrated experience managing the “people side” of change for large‑scale enterprise system deployments, with a strong preference for Salesforce experience.
• Deep understanding of change management tools, methodologies, and principles, such as the Prosci ADKAR model.

• Prosci Certification or a similar professional certification like CCMP.
• Salesforce Certifications (e.g., Certified Salesforce Administrator) or a deep functional understanding of the ecosystem.
• Experience managing or implementing Digital Adoption Platforms (DAPs) such as Pendo, Spekit, or Walk Me.
• Previous experience driving change within financial services, data management, or a B2B technology environment.
• Agile/Scrum certification or Project Management Professional (PMP) credentials.