ProAssure Systems Specialist

As a Pro Assure Systems Specialist, you will support the implementation and administration of Stryker’s Vocera Smart badge solution. You will be the go‑to resource for nurses and clinicians at the customer site to train them on our hands‑free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission— to make healthcare better.

• Manage multiple Vocera databases; establish and document processes for maintaining data integrity and work with clinical departments to keep various database entities current
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti‑virus, server monitoring and disaster recovery practices
• Manage Vocera devices: maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
• Provide on‑site support for reporting and resolving end‑user issues, including issues with Vocera equipment, database and training, and answer end‑user questions
• Provide on‑site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization and collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
• Collaborate with the customer to develop and administer end‑user satisfaction programs, including regular end‑user satisfaction surveys, per the customer’s guidelines

• Bachelor’s degree required, preference for a relevant degree in Nursing, Business or IT, or an additional 6+ years relevant work experience
• Minimum 4 years clinical or healthcare IT (HIT) experience
• Must be a U.S. Citizen

• Demonstrated success in delivering excellent customer support
• Prior experience supporting clinical end users through rounding and training
• Demonstrated success working with physician and nursing staff
• Experience with clinical workflow analysis and design
• Experience with Cisco wireless networks and equipment

• USN: $89,300 - $148,800 USD Annual

Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include:
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short‑term disability insurance.