Technical Program Manager

About Open Loop

Open Loop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

We’re hiring a Staff Technical Program Manager to lead high-impact, cross-functional programs that directly support company OKRs and strategic priorities.

This is a senior-level individual contributor role responsible for translating business vision into structured, executable technical programs. The TPM will partner closely with Engineering, Product, and business stakeholders to ensure all initiatives are aligned to measurable outcomes.

This role is foundational: you will help build and scale the TPM function at Open Loop by standardizing Jira practices and establishing reporting cadences. Success in this role will drive operational rigor, predictability, and scalable execution across the organization.

You will have C-level visibility and meaningful ownership.

• Own and drive execution of complex, cross-functional technical initiatives tied directly to company OKRs.

• Translate business requirements into clearly defined technical programs.

• Ensure every request from business stakeholders aligns with company objectives and measurable outcomes.

• Make decisions on prioritization and tradeoffs in partnership with Engineering and business leaders.

• Translate business needs into actionable requirements for engineering teams.

• Handle negotiation tradeoffs between scope, timelines, and impact.

• Proactively identify risks and remove blockers.

• 6+ years of experience in Technical Program Management or equivalent strategic technical role.

• Strong technical fluency (not required to be an engineer) with the ability to understand systems architecture, APIs, integrations, and technical dependencies.

• Demonstrated experience translating complex systems into business-friendly language.

• Proven experience driving programs tied to OKRs and measurable business outcomes.

• Strong prioritization and decision‑making skills with the ability to operate autonomously.

• Exceptional written and verbal communication skills.

• Experience aligning and influencing cross‑functional stakeholders.

• Track record of delivering complex initiatives on time.

• Hands‑on experience using Jira and other project management tools (e.g., Monday , Linear, Miro or similar) to manage cross‑functional delivery at scale.

• Experience structuring backlogs, defining epics and milestones, and creating executive‑ready reporting dashboards.

• Experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations.

• Experience working in fast‑growing, or globally distributed teams.

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

We have a relatively flat organizational structure here ryone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.