Desktop Support Technician

job overview

the client is currently seeking a qualified desktop support technician to join their team onsite in houston, tx and provide end‑user support.

as a technician, you will deliver onsite support to internal or external customers, troubleshooting software and hardware on laptops, desktops, tablets, smartphones and printers. You may also handle higher level support for servers, network equipment and perform updates, repairs, upgrades, backups and maintenance tasks.

• diagnose mechanical, hardware, software and system failures, using established procedures
• perform service, repair and/or installation of computer products including system hardware, software, mfd printers, pcs, laptops, printers, cell phones, tablets, single and multi‑processor servers, and wired/wireless networking
• perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets)
• maintain accurate notes, feedback or documentation via the appropriate ticketing systems to track and monitor issues
• communicate with customers at all technical skill levels
• follow-up with end users to provide status updates as per service level guidelines (slas)
• act as the first escalation point for complex and/or high‑priority problems, forwarding unsolvable issues to the appropriate support groups for resolution (l3 tech, manager, etc.)
• follow all standard operating procedures (sop) through effective use of knowledge management
• work collaboratively with people across the organization

• associate’s degree preferred or equivalent experience in computer science or information technology from an accredited school
• minimum 3+ years of experience in related field
• desktop and/or infrastructure support experience
• basic non‑warranty repair skills training as assigned (cabling, printers, network, servers) preferred
• technical writing competency
• sound understanding of customer support, operations, and processes
• able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• demonstrated capability to achieve results in a fast‑paced, client‑driven environment
• strong desire and enthusiasm to serve customers
• working knowledge of windows operating systems, networks, databases and network security concepts and tools is required
• working knowledge of the microsoft office application suite including ms outlook

the rate for this position is between $18.75 – $25.00 per hour
, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into, subject to applicable eligibility requirements. Benefits include medical, dental, vision, life, ad&d and disability insurance, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre‑tax benefits.

the compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

w2 only, no corp to corp.

compucom staffing () is an equal opportunity employer. We provide it staffing services and solutions to fortune 1000 companies as well as small and medium business. The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

candidates…