IT Operations Specialist

IT Operations Specialist

Location:

St. Louis, MO (Full onsite)

• Provide Tier II support assisting staff with setup, configuration, troubleshooting, and repair of desktops, laptops, printers, mobile devices, and peripherals.
• Image and configure computers for new employees.
• Provide Tier II support for Windows OS and application software, including Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, and Omtool.
• Perform minor repairs, cleaning, and maintenance of office printers.
• Provide Tier II support for remote Firm locations.
• Prepare, package, and ship equipment to Husch Blackwell locations.
• Participate in a rotating on-call schedule aiding customers after normal business hours.
• Support the physical IT asset lifecycle with deployment, upgrade and decommission of hardware while maintaining the accuracy of the Firm's asset database.
• Provide Tier II support for Remote Workdays when the office is on a Remote workday; expected to work remotely to support the Firm's customers.
• Provide Tier II support for Citrix and supported applications.
• Assist with audio‑visual conferencing, high‑profile presentation setups, and some offsite events for attorneys and clients.
• Deploy, support and repair smartphones, including iPhones and Android devices.
• Work directly with mobile carriers such as Verizon and AT&T.
• Support mobile users working with standard wireless connections, broadband cards, and potential remote connectivity scenarios.
• Act as local point of contact for all technical support needs in assigned regional locations; liaise with corporate HQ IT team and management. (Regional offices only.)
• Other duties as assigned.

This position requires team members to regularly move equipment weighing up to 20 pounds, frequently operate a computer and other office equipment, and communicate with other professionals regarding IT needs. Team members must be able to remain in a stationary position 50% of the time.

• High School Diploma or GED required; 2‑year degree preferred or equivalent combination of professional and educational experience.
• 3+ years’ relevant Help Desk experience required, preferably in a professional services environment.
• Knowledge of PC hardware and printer hardware.

• A+, Net+
• Microsoft MTA / MCTS / MCITP / MOS
• Dell Hardware Certification

• Active Directory
• Networking TCP/IP
• Windows Operating Systems
• Microsoft Office Suite
• IP Telephony
• Video Conferencing
• Document Management Systems
• iOS and Android Devices
• Remote Access Troubleshooting
• Citrix Support
• Broadband Cards
• Digital Dictation Devices

Please include a cover letter and resume when applying.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.