Engineer III - Technology

We are seeking a Digital Employee Experience Engineer to support the engineering, monitoring, and continuous improvement of our enterprise end‑user technology experience. This role focuses on identifying and reducing friction across devices, applications, and digital workplace services using telemetry, analytics, automation, and sound engineering practices.

• Support day‑to‑day engineering and administration of Digital Employee Experience platforms (e.g., Nexthink, Control Up, Liquid ware).
• Monitor endpoint, application, and user experience health to identify issues, trends, and improvement opportunities.
• Create and maintain dashboards, reports, alerts, and experience views for device health, application performance, and login experience.
• Partner with senior engineers and other teams to investigate recurring issues and employee experience pain points.
• Develop and maintain scripts, automations, and remote actions using Power Shell and approved tools.
• Support proactive remediation efforts to improve stability, performance, and overall digital workplace experience.
• Contribute to experience‑focused initiatives such as OS upgrades, patching, software deployment, device management, and virtualization.
• Document technical procedures, troubleshooting steps, and engineering standards.
• Participate in testing, validation, and deployment of DEX and endpoint changes.
• Collaborate across endpoint, OS, virtualization, service management, and support teams.
• Continue building technical depth in DEX platforms, endpoint management, automation, and enterprise engineering.

• Bachelor’s degree or equivalent practical experience.
• 2–5 years of experience in endpoint engineering, desktop engineering, end‑user computing, or a related technical role.
• Exposure to one or more Digital Employee Experience platforms.
• Experience with endpoint management tools (e.g., Intune, Configuration Manager).
• Working knowledge of Windows OS, application deployment, and device management in an enterprise environment.
• Basic to intermediate Power Shell scripting experience.
• Strong analytical and troubleshooting skills.
• Clear written and verbal communication skills.
• Ability to learn quickly and grow into increasing levels of platform ownership.

• Hands‑on experience with Nexthink, Control Up, or similar tools.
• Enterprise Windows 10/11 environments.
• Exposure to Citrix, Windows 365, or other virtual desktop technologies.
• Application packaging, patching, or endpoint automation experience.
• Familiarity with reporting, dashboards, or IT analytics.
• Understanding of proactive monitoring and experience‑based support.
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1 2026. Before June 1 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short‑ and long‑term disability, basic life, and basic AD&D coverage. Short‑and‑long‑term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401(k) retirement plan, and tax‑advantaged accounts: health savings account, and flexible spending account.

Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the benefits available to Edward Jones associates, please visit our benefits page.