Microsoft Dynamics Analyst

Job Title

Required

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Must reside in the United States (does not include Alaska or Hawaii)

Must be able to work a schedule within U.S. Central Standard Time core business hours.

Must be committed to incorporating security into all decisions and daily job responsibilities

Highly experienced professional with an in-depth understanding of Marketing concepts and how technology is used to meet the needs.

Uses broad expertise, knowledge, and skills to resolve a wide range of complex issues; contributes to development of company objectives and principles to achieve goals in creative and effective ways.

Focus is on operational, tactical, and strategic activities.

Assists in the development of strategic planning for department.

Works on large, complex assignments. Prepares and delivers informal and formal presentations to own team, department, other IT teams, and business partners.

4+ years' experience in technical analysis including workflow automation, process flows, and data diagrams, reporting and analysis

2+ years' experience Microsoft Dynamics 365 CRM

1+ year of experience with D365 for Marketing / Customer Insights

Familiarity with regression testing, release testing, and/or troubleshooting system issues

Experience complying with data security standards, global systems and working on large data integration initiatives

Experience in leading projects from requirements gathering to effectively communicating with various levels of employees throughout the organization

Must be organized with the ability to handle multiple projects simultaneously and adhere to timelines

Ability to evaluate process improvement opportunities incorporating KPIs

Must have strong attention to detail and ability to document both system design information and processes

Ability to identify root cause and conduct initial investigation into problems as they arise

Ability to partner with software development team members to communicate a detailed understanding of requirements

Ability to clearly define and create detailed documentation to describe complex business processes to the lowest level

Ability to validate that new software release are production ready and provide documentation for it to end users

Prior success facilitating team meetings, daily standups, providing status reports, and conducting analysis

Work well in a team collaborative setting, coordinating work and addressing work prioritization, escalating to management when necessary

Preferred

Experience using JIRA/Confluence or another Project Tracking System

Experience with Microsoft Power Platform, specifically Power Automate and Power Apps

Professional experience as a Software Analyst, Business Analyst, Product Owner, Scrum Master or similar

Experience working within the Agile methodology

Good knowledge of Word, Excel, Power Point and Visio

Responsibilities

Facilitate and document the functional/technical requirements gathering for the application including the data integrations necessary to deliver the Kronos Workforce Central product.

Validate the alignment of the configured software to meet the functional and technical requirements for the product.

Lead the rollout of the Kronos application across IT and the business.

Monitor task automation and implements process improvements; recommends enhancements that result in increased quality, efficiencies, and overall value to the IT organization

Monitor the effectiveness of established service level agreements to manage customer expectations and quality standards; assists with defining new service level agreements in response to changing needs

Document application issues within the problem management system with clear, concise, and accurate information; manages and tracks issue to resolution; communicates resolution to appropriate personnel

Validate that new software releases are production ready and provides documentation to end users or support team members