Senior QA​/UAT Analyst

Senior QA/UAT Analyst

The Sr. QA/UAT Analyst serves as a senior individual contributor and mentor to the quality assurance and user acceptance testing (UAT) function by helping develop, implement, and maintain consistent, reliable testing processes across the application and development life cycle. This person partners closely with the QA/UAT Manager and Business Solutions team to support and continuously improve the testing strategy for user testing within Asset Services (and other service lines, as needed).

• Define, implement, and continuously improve QA/UAT standards, methodologies, and documentation practices to ensure consistent, repeatable testing outcomes across projects and service lines.
• Serve as a senior resource and mentor to QA/UAT team members by providing guidance on test strategy, test design, and execution, and by reviewing testing artifacts to ensure alignment with established QA/UAT standards.
• Partner with QA/UAT leadership and the Business Solutions team to inform testing resource needs by providing input on scope, complexity, and risk for assigned projects and business requests.
• Develop deep knowledge of supported business systems and processes in order to proactively identify testing risks, improve test coverage, and recommend enhancements to QA/UAT practices.
• Lead or support the end-to-end QA/UAT life cycle for complex initiatives, including test planning, test case development, execution coordination, defect management, and reporting of testing status and risk to stakeholders.
• Build strong working relationships with business stakeholders to analyze defect trends, identify recurring quality issues, and recommend process or system improvements that reduce future testing and production risk.
• Collaborate with technical leads and resource managers to align testing scope, environments, and timelines, and to ensure timely resolution of testing issues that may impact delivery.
• Independently manage QA/UAT activities for complex, high-risk, or cross-functional initiatives by defining test strategies, coordinating testing efforts across teams, and providing clear recommendations on release readiness.

• Apply QA/UAT best practices to design and execute test plans and test cases, manage defects, and communicate testing status and risk in support of timely, high‑quality releases.
• Demonstrate strong understanding of the software development life cycle, with the ability to adapt testing approaches to waterfall, agile, or hybrid delivery models.
• Use test management and issue tracking tools (e.g., JIRA, Azure Dev Ops, Test Lodge) to document testing efforts, track defects, analyze trends, and support data‑driven release decisions.
• Independently assess scope, complexity, and risk for assigned initiatives and adjust testing strategy accordingly.
• Identify testing gaps and quality risks early, escalating issues with clear recommendations to limit downstream impacts.
• Leverage advanced Excel and Microsoft Office skills to analyze data, summarize results, and produce clear, consumable reporting for stakeholders.
• Communicate effectively with both technical and non‑technical audiences, translating testing results into actionable insights and recommendations.
• Demonstrate senior‑level interpersonal and facilitation skills to align stakeholders on priorities, risks, and release readiness.
• Mentor and guide QA/UAT team members by sharing expertise, reviewing testing artifacts, and reinforcing standards and best practices.
• 5+ years of software application, QA/UAT, or closely related experience, with increasing responsibility for complex or high‑risk initiatives.
• Bachelor's degree (BA/BS/BEng/BArch) or equivalent combination of education and relevant professional experience.
• Experience supporting enterprise or multi‑system environments preferred; knowledge of commercial real estate systems and accounting concepts is a plus.

Candidates at the Senior level are expected to influence testing strategy and decisions, not only execute assigned testing activities.