IT Portfolio & Digital Delivery Manager

IT Portfolio & Digital Delivery Manager

Drive the future of digital delivery at Delta Dental of Missouri as IT Portfolio & Digital Delivery Manager, leading enterprise demand, prioritization, and execution across key platforms. In this high-impact role, you'll align strategy, funding, and Agile delivery while overseeing a complex portfolio spanning claims, employer, provider, and member experiences. You'll partner with senior leaders to guide investment decisions, optimize portfolio performance, and accelerate AI and automation initiatives that deliver measurable value.

This is a unique opportunity to shape product ownership practices and grow into a people leadership role, building and mentoring a high-performing team. If you thrive at the intersection of strategy, technology, and delivery excellence, we want to hear from you.

Position Summary

The IT Portfolio & Digital Delivery Manager is responsible for enterprise demand management, portfolio prioritization, and delivery oversight across DDMO's digital and core platforms. This role ensures alignment between business strategy, funding, and Agile execution, while governing delivery of initiatives across claims, employer, provider, and member platforms. The individual should have demonstrated career progression from Business Analyst to leadership roles such as Business Lead, Product Owner, or Project Manager managing large-scale initiatives.

This role provides leadership across product ownership practices and is positioned to evolve into a People Manager role, leading a team of Product Owners and Business Analysts.

Essential Functions and Job Responsibilities

• Lead enterprise demand intake, evaluation, and prioritization.

• Align initiatives with DDMO strategic goals, regulatory needs, and funding constraints.

• Own portfolio roadmap and investment planning (run/grow/transform).

• Provide visibility into:

o Capacity

o Dependencies

o Risks

o Delivery timelines

• Drive portfolio governance, reporting, and executive dashboards.

• Facilitate trade-off decisions across competing initiatives.

• Oversee execution across multiple Agile teams and product lines.

• Ensure delivery aligns with portfolio priorities and timelines.

• Manage cross-program dependencies and risks.

• Track milestones, releases, and overall portfolio health.

• Guide and standardize product ownership practices.

• Ensure backlogs align with portfolio priorities.

• Provide oversight (not day-to-day ownership) of:

o User stories

o Backlog health

o Business alignment

• Act as escalation point for product and delivery issues.

• Prioritize and drive enterprise automation initiatives, including:

o Claims processing automation

o Call center transformation

o Employer/provider self-service

• Ensure investments deliver measurable ROI and efficiency gains.

• Align automation efforts with portfolio strategy and funding.

• Apply program/project management discipline at portfolio level.

• Manage:

o Scope across initiatives

o Portfolio-level risks

o Dependencies across teams

• Ensure consistent Agile execution and delivery standards.

• Improve predictability, reporting, and execution rigor.

• Partner with senior leadership to define portfolio priorities.

• Present portfolio health, risks, and trade-offs.

• Align business, IT, and operations on investment decisions.

• Ensure AI and automation investments align with business strategy, governance standards, compliance and requirements.

• Transition into managing:

o Product Owners

o Business Analysts

• Own:

o Performance management

o Team structure and scaling

o Capability development

• Collaborate with architecture, data, and security teams to support responsible and scalable AI adoption.

• Contribute to creating a scalable Product Ownership function at DDMO.

Qualifications

Required

• Bachelor's degree in Business, Computer Science, or related field (preferred)

• 10+ years of experience in Business Analysis or related roles

• Strong experience overseeing complex IT portfolios and cross-functional project delivery.

• Deep understanding of Software Development Life Cycle (SDLC) methodologies and best practices.

• Proven ability to leverage AI technologies and modern digital tools to improve SDLC…