Business Application Specialist, WMS

Description Essential Job Functions

• Serves as primary technical support for applications, such as Warehouse Management Systems (WMS)

• Serves as expert on warehouse management system (WMS) logic and functionality

• Ensures system integrity, including setup and control processes

• Supports troubleshooting, maintenance, and optimization of existing software applications

• Interfaces with Operations staff to review issues or changes. Provides regular communication to Operations and internal departments regarding operational issues, process flows, customer requirements, etc. Includes analysis, insight, and recommendations

• Coordinates with other departments to resolve site technical issues impacting application use. Ensures issues are being addressed and resolved in a timely manner

• Investigates and recommends new technologies and information systems appropriate for the company, where applicable

• Work with system providers or other departments to obtain costs for system enhancements

• Identifies application improvement opportunities. Designs, develops, tests, and implements changes or fixes for improving service levels, reducing costs, and providing operational enhancements

• Assists in developing standardized and ad hoc site, management, and/or customer reporting. Analyzes discrepancies and implements changes or fixes

• Conducts feasibility analyses on application solutions, processes, and equipment

• Monitors system performance. Performs maintenance and backups as needed

• Supports customer facing integration and implementation projects

• Manages action items between Crane and systems vendors

• Participates in sales calls and future opportunities in the Contract Logistics pipeline

• Creates and maintains processes and procedures which are rolled out to local, regional, and global accounts as they relate to systems

• Creates and maintains application support documentation

• Continued learning of application capabilities, configurations, limitations, etc. Continued learning of industry trends, client requirements, other applications available to support operations, etc.

• Other duties as assigned

• Strong problem-solving and analytical ability

• Strong verbal and written communication skills

• Knowledgeable of warehouse operations and freight/logistics optimization

• Excellent planning, time management, collaboration, decision making, organization, and presentation skills

• Ability to develop and document processes and procedures

• Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers

• Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism

• Strong knowledge of Microsoft office, especially Excel

• Talking, hearing, and using hands to operate a computer keyboard, mouse and other computer components

• Sitting for extended periods of time

• Vision abilities required by this job include close vision and the ability to adjust focus

• Job may require regular and punctual attendance as well as presence on-site at the assigned work location

• Bachelors Degree in Business Administration or related field required

• Minimum 2 years related experience

• Minimum 1 year industry experience preferred

• Professional certification may be required in some areas.

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in…