Sr. Technical Project Manager; Document360 & Digital Platforms

Description ESSENTIAL JOB FUNCTION 1. Doc
360 Platform Leadership

• Serve as the subject matter expert for Document
  360 , including architecture, workflows, and governance.
• Lead platform optimization initiatives including:
• Workflow standardization
• Template and content structure alignment
• Permissions and access management
• Analytics and reporting improvements
• Partner with business and technical stakeholders to ensure Doc
  360 supports scalable SOP and documentation management
  .
• Manage vendor engagement, support escalations, and roadmap alignment.
• Oversee content lifecycle processes including creation, replication, publishing, and maintenance workflows.

• Lead multiple concurrent projects and initiatives
  , ensuring delivery against timelines, scope, and quality expectations.
• Establish and enforce project governance, reporting, and risk management practices.
• Drive delivery across initiatives such as:
• SharePoint to Doc
  360 migrations
• SOP standardization and publishing
• Platform enhancement and optimization
• Manage dependencies across teams and ensure alignment to enterprise priorities.

• Coordinate delivery across diverse teams, including:
• Technical Writers
• Implementation Managers
• Business Analysts
• Engineering and IT teams
• Operations SMEs and stakeholders
• LSG Operations Team
• Ensure teams are effectively prioritized and resourced across multiple active work streams.
• Facilitate collaboration between Operations and Technology
  , ensuring solutions reflect real-world operational needs.

• Translate operational requirements into technical solutions and platform enhancements.
• Drive continuous improvement initiatives focused on:
• Documentation accuracy and standardization
• Workflow efficiency
• Platform usability and adoption
• Partner with operations leaders to ensure documentation reflects current processes and business changes
  .

• Establish and maintain governance standards for:
• Documentation structure and taxonomy
• Version control and publishing workflows
• Access and permissions management
• Ensure all content meets enterprise standards for accuracy, consistency, and usability
  .
• Implement metrics and KPIs to monitor platform adoption, content quality, and team performance.

• Proven experience managing enterprise documentation platforms (Document
  360 strongly preferred)
• Experience leading multi-team, multi-project delivery environments
• Strong understanding of Agile/Hybrid delivery models (Jira, backlog management, sprint cadence)
• Demonstrated ability to collaborate across Operations and Technology organizations
• Experience with platform governance, workflows, and content lifecycle management

• Experience with SOP-driven environments or regulated operational processes
• Familiarity with digital learning / knowledge management ecosystems
• Exposure to logistics, supply chain, or enterprise operations environments
• Experience with analytics, reporting, or content performance tracking

• Strategic Execution – Drives complex initiatives from concept to delivery
• Cross-Functional Leadership – Aligns diverse teams toward shared outcomes
• Technical Fluency – Understands systems, integrations, and platform capabilities
• Operational Mindset – Ensures solutions reflect real-world business usage
• Scalability Focus – Builds repeatable, sustainable processes

• Successful delivery of Doc
  360 initiatives (migration, optimization, governance)
• Improved documentation quality, consistency, and usability
• Increased platform adoption and operational alignment
• Efficient execution of multiple concurrent projects with minimal disruption
• Strong collaboration across operations, technology, and training teams

• High School Diploma or GED preferred.
• 3+ years of experience in technical project/program management

• Stand or sit for long periods of time
• Reach with hands and arms and stoop, kneel, crouch and frequently required to climb or balance
• Regularly lift and/or move 50 pounds and occasionally lift and/or move 50 pounds by hand
• Job may require regular and punctual attendance as well as presence on-site at the assigned work location

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