Consulting - Managed Services - AI, IT and Automation Senior Manager

Location:

Anywhere in Country

• Orchestrate the tooling story: bring together AI/ML platforms, automation technologies, Dev Sec Ops , ITSM, and observability into a coherent, supportable managed services ecosystem.
• Create a compelling framework: define a practical, repeatable AI‑led Managed Services Framework that clients can adopt to scale with confidence, governance, and cost transparency.

• Client Advisory & Value Design
  • Lead client discovery sessions, platform assessments, and tooling rationalization workshops across AI, automation, and IT operations.
  • Translate business objectives into managed service architectures, platform roadmaps, and operating models.
  • Develop business cases (TCO/ROI) and outcome‑based value narratives tied to cost reduction, resiliency, speed, and risk mitigation.
  • Present executive‑level recommendations explaining tooling choices, trade‑offs, and long‑term sustainability.
• Reference Architecture & Framework Development
  • Design, document, and evolve EY’s AI‑Led Managed Services Framework covering strategy & value, process & ITIL v4, platform & integration, AI & automation, security & risk, SRE & observability, and Fin Ops.
  • Produce reference architectures, decision matrices, control catalogs, and reusable accelerators.
• Platform & Tooling Orchestration
  • Architect and integrate end‑to‑end tool chains spanning Cloud & Dev Sec Ops  (Azure, AWS, GCP, Kubernetes, Terraform, Git Hub/Azure Dev Ops, Git Ops).
  • Data & AI (Azure OpenAI, Databricks, Snowflake, vector databases, MLOps pipelines, prompt/version management).
  • Automation (UiPath, Power Automate, Azure Automation, event‑driven workflows).
  • ITSM & AIOps (Service Now, Jira Service Management, Dynatrace, Azure Monitor, Prometheus/Grafana).
  • Security (Entra , Key Vault, Sentinel/Splunk, DLP and data governance tools).
  • Ensure interoperability, scalability, and operational simplicity across platforms.
• Delivery Leadership & Service Transition
  • Provide architecture leadership from design through transition into managed operations.
  • Define SLAs, SLOs, OLAs, service catalogs, and automation backlogs.
  • Guide service onboarding, knowledge transfer (KCS), runbook creation, and CMDB population.
  • Drive increased automation coverage and reduced MTTR through self‑healing and AIOps patterns.
• Governance, Risk & Responsible AI
  • Embed Responsible AI principles, model risk management, and safety controls into managed services.
  • Ensure alignment with Zero Trust, SOC 2, ISO 27001, NIST, GDPR, HIPAA, and other applicable regulations.
  • Define monitoring for model performance, drift, bias, lineage, and auditability.
• Practice Contribution & Thought Leadership
  • Support proposals, RFPs, solution design, and pricing models (FTE‑based, consumption‑based, outcome‑based).
  • Mentor architects and engineers across AI, automation, platform, and operations domains.
  • Contribute to EY assets, playbooks, demos, and points of view for clients and internal teams.

• Ability to define and deliver a standardized tooling blueprint and managed services framework adopted across multiple client engagements.
• Trackable improvements in SLA attainment, MTTR reduction, and automation coverage.
• Secure, compliant AI services operating in production with documented controls and monitoring.
• Clear value realization tracked through KPIs, Fin Ops metrics, and client feedback.

• 12–14+ years of experience in enterprise architecture, platform engineering, or IT operations.
• 4+ years designing or operating managed services and/or SRE‑based operating models.
• 3+ years working with AI/ML or GenAI platforms (LLMs, RAG, MLOps).
• Strong experience integrating ITSM, cloud, automation, observability, and security tooling.
• Excellent client‑facing communication and executive storytelling skills.

• AI‑enabled managed services experience in regulated industries.
• Automation CoE, platform engineering, or cloud transformation leadership.
• Commercial experience with managed services contracts, SLAs, and value‑based pricing.

We seek individuals who are proactive,…