System Support Specialist

Join CCA Global Partners as a System Support Specialist in our St. Louis, MO office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation.

In this hybrid role, you’ll deliver high-quality technical support through effective problem analysis, troubleshooting, and resolution to ensure the reliable operation of end-user computing systems and enterprise technologies. This role supports the installation, configuration, maintenance, and continuous improvement of a wide range of hardware, software, and related systems. We’re looking for a technically skilled, customer-centric professional who thrives in a fast-paced environment and is always eager to learn and help.

The position plays a critical role in enabling employee productivity by providing responsive, customer-focused support to company employees and contractors.

• Resolve Help Desk tickets across Windows and macOS systems, prioritizing, escalating, and documenting based on business impact.
• Support mobile devices (iOS, Android, and other platforms).
• Manage and maintain hardware/software inventory and lead device refresh cycles.
• Handle user setups, installations, upgrades, and maintain accurate documentation and procedures.
• Complete various administrative tasks for the department and maintain established documentation, procedures, and other knowledge bases.

• At least 2 years of IT support experience and a high school diploma (or equivalent).
• Excellent communication, grammar, and customer service skills—friendly, tactful, and solutions-focused.
• Demonstrate the ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user-friendly language, and build rapport through effective listening and questioning techniques.
• Strong organization skills and the ability to prioritize and manage multiple tasks.
• Strong working knowledge of Microsoft Windows (including RDP), Microsoft 365 (Office, Outlook, Teams, One Drive, etc.) and general hardware.
• Hands‑on experience supporting Apple macOS environments (workstations and mobile devices).
• Preferred:
  Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP).

• We provide the ability to collaborate with a passionate group of leaders, peers, and members.
• We recognize achievements and contributions through development, growth, and compensation.
• We care about you and your family, offering benefits to support you and your loved ones through various life stages.

We are proud to be an Equal Opportunity Employer.