Technical Support Specialist

Location: Maryland Heights, MO

Job Type: Full-time, non-exempt

Pay rate: Starting rate is $26.44 per hour ($55,000 on an annual basis) plus 10% annual incentive opportunity

Engineered Corrosion Solutions is looking for a Technical Support Specialist to provide high quality virtual technical support to our customers. This role focuses on troubleshooting, documentation, and customer communication. You will act as a key point of contact for customers, helping resolve issues quickly and accurately. You will also support internal teams by documenting service activity and helping coordinate field service when needed.

• Provide high touch virtual support through phone, video, and other communication tools
• Troubleshoot equipment issues and identify root causes using drawings, procedures, and customer input
• Process customer calls, documentation, and orders with accuracy and speed
• Keep accurate records of service activities in Salesforce
• Communicate customer issues and repair needs to the Customer Support Manager
• Perform in-house repair and maintenance on service equipment
• Escalate unresolved issues to Field Service Technicians as needed
• Help coordinate field service visits when stepping in for the Technical Support Coordinator
• Support continuous improvement efforts and help build new processes with other teams
• Maintain strong customer relationships and deliver excellent service

• No regular day-to-day travel required. Travel is required during the first 90 days for training and periodically for refresher training
• Company vehicle provided for training related travel

• Organized and detail oriented
• Self-motivated and able to work independently
• Strong written and verbal communication skills
• Good customer service mindset and relationship skills
• Comfortable using Microsoft Office tools
• Experience with Salesforce is helpful but not required
• Mechanical and electrical aptitude
• Ability to read and understand drawings and wiring schematics
• Working knowledge of AC and DC electrical systems
• Willingness to continue learning and developing skills
• Ability to participate in an on-call rotation every 4 to 6 weeks
• Alignment with ECS core values

• High school diploma or equivalent required
• Technical program completion or relevant military experience preferred
• At least 3 years of customer support or technical service experience. Ideal candidates have both

• Must be able to sit for extended periods
• Ability to lift up to 50 pounds

• Join a team that values service, problem solving, and reliability
• Make a direct impact on the customer experience
• Build your skills through training and development

Engineered Corrosion Solutions is an equal opportunity employer. We welcome applicants from all backgrounds and provide reasonable accommodations throughout the hiring process.