IT Associate II-Service Desk-Alt Sched - Night Shift

Company Overview

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

IT Associate II – Service Desk – Alt Sched role provides technical support and assistance, on the phone, in person, or remotely, for computer systems, hardware, and software. This role responds to customer queries to provide technical assistance.

This is a compressed schedule position working a 4 days/10 hours shift. Shift hours: 11:30 am–10:00 pm.

• Diagnose computer errors and troubleshoot computer software, hardware, and networking issues.
• Provide technical support to remedy computer problems.
• Follow up with users after problems have been resolved.
• Install and configure software and operating systems, and update these systems when necessary.
• Respond to queries on the phone, via email, in person, or through remote access.
• Offer technical assistance on the delivery, configuration, set‑up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Train computer users.

• Strong working knowledge of computer systems, hardware, and software.
• Advanced problem‑solving, analytical, and team‑working skills.
• Excellent communication and interpersonal skills.
• Openness to learning new technologies.
• Must be able to work any shift, night, weekends, holidays, and extended hours as part of a regular schedule.
• Capacity to work efficiently with little to no direct supervision.

• Associate’s degree or equivalent coursework, or equivalent experience.
• 1+ years of working in a technical environment.

• Proficient in Excel, Word, PowerPoint, Outlook, and Active Directory.

• CompTIA A+ certification.

Stifel is more than 130 years old and still thinks like a start‑up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. We offer an entrepreneurial environment and a comprehensive benefits package: health, dental, vision care, 401(k), wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.