Service Desk Manager — MSP Operations Lead
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-07-01
Listing for:
Forward Slash Technology
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Administrator, Technical Support
Job Description & How to Apply Below
Forward Slash Technology is seeking a Service Desk Manager to oversee daily operations, ensuring exceptional customer service and high-quality technical support. The role includes managing a team of technicians, monitoring performance, and driving service improvements in a fast-paced MSP environment.
Responsibilities include handling escalated issues, implementing ITIL practices, and fostering a positive team culture. Candidates should possess a Bachelor’s degree in IT and extensive experience in service delivery and team leadership.
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