Desktop Support Technician

Kforce is looking for a Desktop Support Technician to come aboard a contract opportunity with one of our clients.

Summary:

The Technician will resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.
* Bachelor's degree or equivalent experience;
Related computing field preferred

* 2+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred)

* Knowledge of IT processes, general controls, project management, and system development life cycles

* Proficient with Windows OS

* Proficient with MS Office 365, including MS Teams

* Knowledge of enterprise ticketing systems (Service Now, or similar is a plus)

* Active Directory, Intune and Azure fundamentals

* Familiar with remote support tools

Excellent Soft Skills including:

* Customer service, including written and verbal communication

* Conflict resolution

* Strong analytical and problem-solving skills

* Strong interpersonal skills required to interact with end user clients and team members across the organization

* Time management skills, to balance and prioritize work

* Ability to work independently and as part of a team