Splunk Admin

Splunk Core/ITSI Implementation Specialist

• 8+ year's experience in SPLUNK core/ITSI implementation preferably in service provider network with strong UNIX/Windows knowledge.

• Should possess strong scripting knowledge in PERL, Shell/VB, Python etc.

• Should have experience in Integrations with other tools.

• Should have strong understanding of Splunk development, Implementation Administration.

• Should have worked on various monitoring Solution (Storage, backup, server, Network, APM, etc.)

• Should have been part of the team in High Availability configuration in complex environment.

• Experience with REST and web services interfaces, XML, JSON.

• Integration with Monitoring like SCOM, CAUIM, Solarwind with Splunk ITSI.

• Experience in Splunk Dashboard development.

Plus

• Experience in working as a part of a team involved in the implementation of SPLUNK for big Global customer.

• Should be a fast learner of various other tools and integrate where possible.

• Should possess good communication and interpersonal skills.

• Out of the Box Thinker with technical Savoir-faire.

• To adhere to quality standards, regulatory requirements and company policies.

• To provide support for on call escalations and doing incident and problem management.

• To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.

• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.