Delivery Manager

Job Title:

Delivery Manager

Location:

St Louis, MO

Job Type: Full Time

Background:
Worked with Implementation Partner Exp with clients like Mastercard or similar payment banks (Visa/Discover) (someone Ex Mastercard)

• Serve as the primary Mphasis point of contact at Mastercard in St. Louis, building trusted relationships with senior technology and product stakeholders
• Lead weekly and monthly governance reviews with Customer
  -status, risks, decisions, and roadmap alignment
• Identify and develop expansion opportunities within the engagement
  -new SOWs, scope additions, and capability demonstrations

• Own end-to-end delivery health across all active SOWs
  -quality, velocity, SLA adherence, and milestone tracking
• Manage escalations swiftly and visibly
• Work closely with the India delivery team and US-based technical leads to maintain delivery rhythm and resolve blockers
• Drive the onboarding and ramp plan for new team members joining the engagement
  -ensure they meet Customer’s standards before client exposure

• Maintain the engagement health dashboard
  -RAG status, financials, headcount, and forecast
• Own the SOW scope boundary
  -track change requests, flag scope creep early, and coordinate with the Engagement Director on commercial implications
• Ensure all Customer compliance, security, and access requirements are met for the full delivery team
• Coordinate with the Project managers, PMO Lead on reporting, RAID logs, and action tracking

• Partner with HR and recruitment on onboarding, retention, and performance of client-facing team members
• Represent the India team's work credibly to Customer
  -translate offshore delivery into client-visible outcomes

• Proactively identify whitespace within the account
  -new business units, adjacent teams, and unmet technology need that Mphasis can address
• Collaborate with Mphasis pre-sales and solutions teams to shape and respond to new opportunities within the account
• Track competitor footprint within Mastercard and develop displacement strategies where relevant

• 15 to 20 years of overall IT experience, with at least 10 plus years in client-facing delivery management roles
• Prior experience managing large-scale technology delivery engagement for Fortune 500 clients
  -financial services or payments strongly preferred
• Proven track record of managing distributed India-US delivery teams
• Strong understanding of payments technology
  -card networks, payment processing, digital payments, or adjacent domains
• Excellent executive communication skills
  -comfortable presenting to C-level and VP-level stakeholders at a sophisticated client like Mastercard
• US work authorization
  -must be based in or willing to relocate to St. Louis, Missouri

• Prior experience working with Mastercard, Visa, American Express, or similar global payment network
• Familiarity with MSA-level contract management and SOW governance
• Experience managing a bench-to-billing ramp
  -identifying, onboarding, and deploying large teams under time pressure
• Git Hub Copilot or AI-assisted development delivery experience