MES Specialist

The Site MES IT Specialist will support Manufacturing Execution System (MES) project implementation and post-go-live support at the manufacturing site level. This role will act as the key coordination point between site users, Global MES teams, IT, Infrastructure, ERP, offshore development/configuration teams, vendors, and implementation partners.

The role requires a strong functional and technical understanding of MES platforms and manufacturing processes, with the ability to drive clarity in requirements, support business process reengineering, manage site-level MES governance, and coordinate activities across the MES lifecycle from project start and site readiness through go-live, hypercare, and steady-state support.

Key Responsibilities

Act as the main site-level IT coordinator and governance contact for MES project and support activities. Build strong working relationships with Operations, Quality, MSAT, Validation, site IT, Global MES, Infrastructure, ERP, vendors, and implementation partners to drive alignment.
Coordinate MES lifecycle activities including requirements, design, build, testing, training, go-live, hypercare, support handover, and steady-state operations.
Track site-level MES actions, risks, issues, dependencies, decisions, and readiness items with clear ownership and follow-up.
Coordinate technical and functional discussions between site users, Global MES teams, and offshore development/configuration teams.
Support business process reengineering and help align site processes with the core MES template, standard ways of working, and practical shopfloor needs.
Drive clarity in MES requirements by capturing site feedback, process gaps, user needs, and local constraints in a structured way.
Support site readiness activities including infrastructure, user access, shopfloor devices, printers, scanners, terminals, interfaces, and connectivity.
Coordinate required testing and compliance-related activities by helping site teams participate, provide inputs, and close actions as needed. Log, track, and escalate
MES issues to the right support teams with clear business impact, priority, and required details.
Support creation and update of MES-related documents such as SOPs, work instructions, user guides, support guides, and training materials.
Ensure smooth communication between site teams, Global MES teams, support teams, and offshore delivery teams.
Compliance & Documentation Support site documentation readiness for MES processes, user roles, support model, SOPs, work instructions, user guides, and training materials.
Coordinate required compliance and CSV inputs with Quality and Validation teams, while keeping the role focused on site MES coordination and readiness.
Ensure site-level documentation and support materials are updated when MES processes, access, devices, interfaces, or support models change.
Maintain clear site records for key decisions, open actions, issue follow-ups, knowledge transfer, and support handover.
Continuous Improvement Manage site-level MES governance by coordinating demand, changes, open tickets, priorities, escalations, and improvement items.
Coordinate L2/L3 site support after MES implementation and support users with MES issues, questions, and support follow-up.
Work with Operations, Quality, MSAT, Validation, Global MES, and support teams to ensure MES does not become a bottleneck for site operations.
Identify recurring issues, support gaps, training needs, process pain points, and improvement opportunities to strengthen MES operations at the site level.
Support site-level MES change requests, impact assessment, testing coordination, documentation updates, training coordination, and adoption follow-up.

Qualifications Bachelor degree or equivalent experience in Engineering, Computer Science, Life Sciences, Information Technology, or related field. Experience supporting MES implementation or site IT project coordination in manufacturing environments.

Deep understanding of manufacturing processes, shopfloor operations, and MES platforms.

Strong functional and technical understanding of MES applications, interfaces, user access, infrastructure, shopfloor devices, and support processes. Experience in business process reengineering, process alignment, requirements clarification, and translating site needs into clear MES requirements. Understanding of regulated manufacturing environments and CSV expectations is preferred. Experience coordinating with business users, Operations, Quality, MSAT, Validation, IT, Infrastructure, vendors, implementation partners, offshore development teams, and support teams.

Ability to support users at site level during implementation, go-live, hypercare, steady-state operations, and issue resolution.

Key Proficiencies
Excellent stakeholder management, coordination, communication, follow-up, issue tracking, and relationship-building skills.
Ability to develop strong relationships with Operations,…