IT Support Coordinator - PC & Mac

Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders:
Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries.

Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on...

The Role:

Seeking an IT Support Specialist with proficiency supporting both Mac & PC end users.

Responsibilities:

• This is a long term contract position, located in our Houston, TX office.
• Provide immediate, high urgency support to all end users at our multiple offices (MAC/Windows), which will require mobility to handle walk-ups and emergencies in the building.
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational department.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsourced providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
• Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.
• Carry out equipment installations at multiple office locations, following established procedures to deliver consistent reliable end‑user work environments.
• Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems.
• Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices.
• Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support.
• Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.
• Performs Active Directory & Exchange Messaging tasks using Active Directory and Exchange Management Consoles.
• Manages Microsoft NTFS folder/file security permissions on file servers.

Qualificatio…