Infra Tech Support Practitioner

Key Responsibilities

• Deploy monthly Microsoft Windows 10/11 security and quality updates using Ivanti (LANDesk).
• Package, schedule, and deploy Google Chrome and Microsoft Edge browser updates.
• Monitor patch deployment progress and remediate failed installations.
• Perform pre‑deployment testing and post‑deployment validation to ensure patch success and system stability.
• Generate compliance and patch status reports for management and security teams.
• Troubleshoot patching issues and coordinate with endpoint, security, and infrastructure teams as needed.
• Maintain patching schedules, documentation, and operational procedures.
• Ensure endpoint patch compliance meets organizational security standards and audit requirements.
• Support vulnerability remediation efforts by deploying critical and emergency patches when required.

• A minimum of 2 years of experience with Ivanti LANDesk Endpoint Management.
• A minimum of 2 years of experience with Windows 10 and Windows 11 operating systems.
• High School Diploma or GED.

• Understanding of endpoint security, vulnerability management, and patch management processes.
• Experience with browser patching of Google Chrome and Microsoft Edge.
• Strong troubleshooting, reporting, and communication skills.

• California: $45 – $48
• Cleveland: $45 – $48
• Colorado: $45 – $48
• District of Columbia: $45 – $48
• Illinois: $45 – $48
• Maine: $45 – $48
• Maryland: $45 – $48
• Massachusetts: $45 – $48
• Minnesota: $45 – $48
• New York: $45 – $48
• New Jersey: $45 – $48
• Virginia: $45 – $48
• Washington: $45 – $48

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, long‑term disability coverage, a 401(k) plan, and paid time off.

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Applicants for employment in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Accenture is an EEO and affirmative action employer of females, minorities, veterans, and individuals with disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.