Desktop Support Technician

Competitive Pay & Comprehensive Benefits

• Employee Stock Ownership Plan (ESOP) and 401(k)
• Medical, dental, vision, and life insurance
• Paid vacation, holidays, and sick leave
• Paid parental leave
• Education and tuition reimbursement
• Bonus opportunities based on company and individual performance

• Mentorship from experienced professionals
• Ongoing technical, safety, and leadership training
• Clear pathways for advancement across teams and disciplines
• Tuition and education reimbursement

The Desktop Support Technician will provide level 1 and 2 support and daily workstation infrastructure problem resolution to all Roeslein & Associates employees and its remote locations. This support includes in-depth troubleshooting of hardware and software in a Windows environment in addition to deploying, refreshing, and moving hardware and software for associates. Hardware includes PCs, laptops, Macs, phones, printers, copiers, projectors, and all necessary hardware/parts for each.

The Technician provides technical support to employees via phone, e‑mail, remote control tools and desk‑side visits. The Technician will also work with various 3rd party companies to provide necessary support and/or service for all hardware/software supported.

• Provide effective and creative solutions on Help Desk related issues to ensure satisfaction and productivity.
• Provide end‑user desktop training.
• Manage basic changes and additions to the company telephone systems.
• Maintain an accurate inventory of all computer and peripheral equipment.
• Maintain and track all software licenses and notify management when licenses need to be ordered or renewed.
• Ensure that hardware lifecycle procedures are maintained.
• Assign, redirect, and expand all Help Desk tickets (web, email, or phone, e.g.) to the appropriate IT resource in a timely manner.
• Install software, modify settings, replace hardware, etc., to resolve user issues; resolve desktop and network issues to restore service; and remove/uninstall software products.
• Execute hardware/software deployment projects.
• Perform software installation, updates, configuration and troubleshooting.
• Configure and troubleshoot printers, scanners and other peripheral devices; and remove/uninstall hardware.
• Use configuration management and ticket processes to document support actions taken.
• Develop and maintain relationships with employees at all locations.
• Conduct activities in a safe and healthy manner and work in accordance with established safety and company requirements.

• 0–3 years of experience in a desktop support, help desk, or related position is preferred.
• Proficient in Windows Desktop Operating Systems (10–11), Microsoft Office, and familiar with tracking software.
• Basic understanding of Windows Active Directory.
• Basic understanding of networking, DHCP, and DNS.
• Basic level proficiency with batch scripting and commands.
• Can effectively train users on desktop software.
• Able to work in a fast‑paced environment.
• Will be a self‑sufficient worker.
• Excellent communication skills; both oral and written are required.
• Exceptional attention to detail.
• Excellent organization and planning skills.
• Ability to effectively learn and acquire new knowledge and skills.
• Computer skills and an in-depth knowledge of Microsoft Windows‑based programs are required.
• Requires effective time management skills, personal conduct, and change management abilities.
• Ability to effectively interact with co‑workers, clients, vendors, and other business contacts.
• Must comply with Roeslein & Associates core values for the safe and efficient operation of the business and maintain sound relationships among and with employees.

We are an Equal Opportunity Employer. The job description does not necessarily contain all the actual or essential duties of this position. All job offers are contingent upon passing a drug screen and criminal background check.