Help Desk Administrator

Our client is looking for an experienced Help Desk Administrator. In this role you will provide maintenance and management of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Help Desk. You will be responsible for administration and internal support of PCs, printers, IP telephones, and required desktop applications. Tasks include end‑user support, license tracking, and performing PC maintenance, upgrades and configurations.

• A minimum of 2 years help desk administration or equivalent experience in a corporate IT atmosphere.
• Bachelor’s Degree in a technology‑related field preferred.
• Experience with MS Windows 7/10 operating systems.
• Experience with MS Office 2013 suite of applications.
• Experience with Symantec virus/end‑point protection services, data backup, and recovery services and procedures.
• Active Directory experience is a plus.
• Unix/Redhat, Apache/Tomcat, and SQL 2005 experience is a plus.

• Provide help desk support and resolve problems to the end‑user’s satisfaction.
• Monitor and respond quickly and effectively to requests received and incidents through the IT Help Desk Sys Aid ticketing system.
• Monitor Sys Aid ticketing system for tickets assigned to the queue and process first‑in first‑out based on urgency or priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the help desk asset tracking software.
• Document internal procedures.
• Assist with onboarding of new users by deploying desktop infrastructure and required applications.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Assist with maintaining inventory of all equipment, software, and software licenses.
• Report issues to the appropriate senior technical resource for escalation when required.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as required.

• Available to work evenings and weekends if and when necessary.
• Willingness to work a flexible schedule.