Ops Tech II

Ops Tech II

This position will provide services for Professional Services Control Center (PSCC) customers. The role involves working on complex assignments related to network systems troubleshooting, isolation, and maintenance activities. The ideal candidate will possess technical skills and be capable of supporting Network Operations Center and Repair activities in a fast-paced environment.

Key Responsibilities

• Own incidents from start to finish in a blended Network Operations Center (NOC) and Repair environment.
• Resolve complex network problems involving network hardware, fiber, and power.
• Use software and hardware tools to identify, diagnose, and troubleshoot network and software problems for customers.
• Perform network monitoring and maintenance activities.
• Provide high-quality communication to customers via a ticket system, phone, email, and chat.
• Manage time efficiently and document all actions in the ticketing system.
• Read and interpret data layout records for fiber networks.

Required Qualifications

• 1-3 years of managed DWDM network support and troubleshooting experience.
• Experience with optical transport equipment, not electrical.
• Proficiency in logging into and navigating network devices.
• Understanding of security protocols and credentials.

Technical Skills

• Experience with DWDM is required.
• Experience with Ciena, Infinera, and Cisco equipment. Experience with classic Nokia may also be considered.
• Familiarity with Alarm Monitoring Systems such as RFM or Solarwinds.

Must be able to obtain and/or maintain an NSA security clearance

Preferred Qualifications

• Experience with IP networking is a plus.
• Specific experience with Ciena 6500, Waveserver, or the Ciena 15454 platform is beneficial.
• Experience supporting Dark Fiber and Wave products.

Work Environment

• This role supports 24/7 operations and requires working 4x10-hour shifts. The current need is for a night shift (9 PM - 7 AM MT).
• Initial training of 2-3 weeks will occur on a day shift to facilitate system access and job shadowing.
• Candidates should be proactive, inquisitive, and self-directed learners who are comfortable seeking information from colleagues and available resources.
• Adaptability is important, as support rules for customers can change.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.