Executive Director – Digital Workplace AI

RGA Digital Workplace Leader

RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Leads all aspects of RGA's global Digital Workplace, Workforce Collaboration Services, Workstation Engineering, and Everyday AI functions. Oversees teams responsible for Email & Messaging, Workforce Collaboration Services, End User Computing, Corporate Mobility, Collaboration Platforms, Digital Employee Experience, and AI-powered workplace services. Establishes strategic direction, operating models, organizational capabilities, and performance metrics that enable a modern, intelligent, and experience-driven workplace. Drives enterprise productivity, collaboration, workforce engagement, and AI adoption through integrated digital workplace experiences.

Participates in the development of policies, standards, governance, controls, and best practices while supporting IT business planning, budgeting, workforce planning, and strategic investment decisions.

• Develop and execute the strategic vision, roadmap, and operating model for RGA's Digital Workplace and Everyday AI capabilities, aligned to enterprise business objectives and digital transformation priorities.
• Lead multiple large-scale digital workplace, employee experience, workplace engineering, collaboration, and AI initiatives, delivering measurable business outcomes through innovation, automation, and service excellence.
• Perform supervisory responsibilities including hiring, coaching, mentoring, developing, evaluating, and retaining high-performing technical and product-focused teams.
• Establish and drive enterprise strategies for Microsoft 365, Teams, SharePoint, One Drive, Exchange, Copilot, collaboration platforms, communications services, meeting room technologies, and workplace productivity solutions.
• Lead adoption and optimization of Everyday AI technologies, including Copilot, virtual agents, intelligent workflows, and AI-powered workplace experiences to improve productivity and operational efficiency.
• Champion Employee Experience (EX) as a strategic business differentiator through Experience Level Agreements (XLAs), digital experience analytics, workforce sentiment measurement, and experience-led service delivery.
• Demonstrate leadership in workplace technology architecture by evaluating emerging technologies, publishing strategic technology direction, and ensuring alignment with enterprise standards and future business needs.
• Establish strategic and long-range goals for Digital Workplace, Workforce Collaboration Services, End User Computing, Corporate Mobility, and Everyday AI capabilities.
• Build strong relationships with executive leadership, business stakeholders, and internal clients to identify opportunities, translate business needs into technology solutions, and ensure successful delivery of business outcomes.
• Plan and manage budgets, resources, vendor relationships, contracts, and strategic investments while ensuring service obligations, projects, and operational commitments are achieved within established targets.
• Lead organizational change management, communications, training, and adoption programs that maximize utilization and value realization from digital workplace and AI investments.
• Analyze customer, workforce, and business requirements, determine priorities, allocate resources, and optimize service delivery to improve employee productivity and experience.
• Drive vendor governance, commercial negotiations, contract optimization, and strategic partnerships to ensure accountability, innovation, and business value realization.
• Perform other duties as assigned.

Required

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, Engineering, or equivalent experience.

Preferred

• Master's Degree (MBA or related field).
• LOMA certification or equivalent industry certification.
• AI, Digital Workplace, Product Management, or IT Service Management certifications.

Required

• 10+ years of Information Technology leadership experience with emphasis on Microsoft 365, Teams, SharePoint, Exchange, Copilot, Collaboration Services, End User Computing, Workplace Engineering, Digital Employee Experience, and related technologies.
• 7+ years of management, technical leadership, and supervisory experience leading global technology organizations and cross-functional teams.
• Demonstrated experience developing and executing enterprise Digital Workplace, Employee Experience, and AI transformation strategies.

Skills and Abilities

Required

• Advanced knowledge of Microsoft 365, Copilot, collaboration technologies, enterprise communication platforms, workplace services, and productivity…