PC Technician

Responsibilities

Under general supervision, the candidate will provide second‑tier support for PC, server, and mainframe applications and hardware.

• Interact with network services, software systems engineering, and/or applications development to restore service or identify root causes.
• Simulate or recreate user problems to resolve operational difficulties.
• Recommend system modifications to reduce user problems.
• Maintain a high level of technical skill in the field of expertise.
• Perform software installation, configuration, and related tasks.
• Install, test, and troubleshoot personal computers, printers, and peripherals.
• Configure operating systems, load software, and diagnose hardware/software issues.

• Active Secret clearance and willingness to work on‑site in St. Louis, MO.
• Minimum 5 years of experience in PC/Desktop/IT support.
• Active CompTIA A+, CompTIA Network+, or CompTIA Security+ (any one). Must also hold current DoD 8570 IA Baseline Certification, IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA‑Security) and obtain the appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Experience supporting Windows 7, Windows 10, MS Office 2013, and Office 365.
• Experience using Remedy or a similar ticketing system.
• Strong analytical, verbal, and written communication skills.
• Ability to coordinate with multiple IT areas and work independently and as part of a team.
• Knowledge of printer devices such as Lexmark, HP, or Ricoh is desirable.
• Prior USACE/ACE‑IT experience and experience working in a DoD environment are desirable.
• Expert level knowledge in desktop support is required.

This is a contract position based in St. Louis, MO. Fully onsite.

Hourly pay: $28.00 – $31.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident and Hospital
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation or sick leave)

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance – qualified applicants with arrest and conviction records will be considered for positions in San Francisco.

Massachusetts Lie Detector – it is unlawful to require or administer a lie detector test.

Use of Artificial Intelligence (AI) – AI may be used to support parts of the hiring process; final decisions are made by the hiring team.