Senior Manager, Service Engineering

Role Summary

We are evolving our Service Management team to move beyond support and operations. As a Senior Engineer in service management, you will own the availability, performance, and scalability of one of the most critical services at LSEG.

• Support Managers maintain Service Level Objectives for the systems they own. Constantly measuring and improving availability, latency, and overall system health is at the core of our team's purpose.
• Write automation to scale systems sustainably, prevent service issues, or when they occur, quickly recover service.
• Partner with development teams to improve system reliability, observability, and release velocity.
• Participate in on‑call rotations, incident response, postmortems, and root cause analysis and resolution.
• Be a vocal advocate of strong and sound engineering practices that allow us to build, deploy, and run scalable, reliable, and performant services.
• Act as enabler for cloud migration working with foundation and migration teams from the inception of the projects, performing architectural reviews, operational acceptance testing and configuring Datadog dashboards and metrics.
• Be part of a continuous learning and development culture.

• A Bachelor's degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
• Experience with scripting languages such as Shell, Python, or similar.
• Experience in maintaining Infrastructure as Code using Terraform.
• Hands‑on experience with one of the following cloud platforms:
  Azure, AWS, or GCP.
• Knowledge of Docker and Kubernetes.
• Experience with observability tools like Datadog, Dynatrace or similar.
• Implement and maintain CI/CD pipelines.
• Incident response and running blameless post‑mortems.
• Proficient in Git workflows.

• Minimum 8‑10 years in the industry.
• Experience with Dev Ops concepts and way of working.
• Experience with algorithms and data structures.
• Understanding of identity and access management and application security.
• Native Azure relational database experience.

Base salary range: $114,200 – $190,400, subject to geographic location. The role is eligible for an Annual Incentive Plan (AIP). Employees are typically eligible for our Benefits program, which includes:

• Annual Wellness Allowance
• Paid time‑off
• Medical, dental, and vision coverage
• Flex Spending & Health Savings Plans
• Prescription drug plan
• 401(K) savings plan with company match
• Basic life insurance and disability benefits
• Emergency backup dependent care
• Adoption assistance and commuter assistance

LSEG offers a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and to partnering with customers to meet their sustainability objectives. We are an equal opportunities employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

We can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.