Customer Service Specialist

Customer Service Specialist

Obsessed by Science. Entrepreneurial by Nature. United by Purpose. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people.

Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios. When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters:
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale:
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture:
  Thrive in a culture that values accountability, inclusion, and continuous development.

Work Location:

In-office (Neu-Isenburg) & Remote

Department:
Customer Service

Supervised by:
Customer Service Supervisor DACH

Job Objective:
Ensuring the highest level of customer satisfaction by handling and following up on customer complaints and inquiries regarding Diasorin products and devices for Germany.

Main Responsibilities:

• Receiving complaints and forwarding or following up on them
• Providing telephone support for issues with the analysis systems and for problems with handling test kits
• Providing advice and answering inquiries about products
• Documenting all complaints and inquiries in the complaint management system
• Escalating complaints to the Senior AMS Manager for Central Europe (if necessary)
• Pickup and forwarding of patient sera or kits

Education:

B.S., B.A., or M.S. in natural sciences/biology, laboratory sciences, etc. Completed training in the medical technology field

Work experience:

Depending on training, at least 2–3 years of professional experience. Ideally with laboratory experience as well as experience with CLIA, ELISA, and molecular testing and automated systems

Additional knowledge and skills:
Very good technical understanding and a willingness to familiarize yourself with the technical details of the analysis systems. Strong problem-solving and decision-making skills. Excellent written and spoken German and good written and spoken English; knowledge of Polish is a plus. Openness and good communication skills, including in international contexts. Computer skills

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide. Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction. Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact  Recruitment Fraud Notice Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified  email address. If you have questions about the legitimacy of a recruitment communication, please contact  for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.