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EOC Team Lead: Incident & Client Champion
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-07-10
Listing for:
TierPoint, LLC.
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Specialist
Job Description & How to Apply Below
Location: St. Louis
TierPoint, LLC is seeking an EOC Team Lead to guide and train the operations team, ensuring a high-quality customer experience for TierPoint clients. The role emphasizes incident management, client communications, and adherence to internal processes.
You will oversee daily operations, coordinate workload, conduct coaching sessions, monitor tickets, and participate in on-call rotations during incidents. Strong collaboration and judgment are required.
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