ServiceNow Senior Business Systems Analyst

Job Title

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be among the top 20 largest accounting and consulting firms in the nation and one of the best places to work. We have a community of resources that are ready and willing to support your ideas, build your skills, and expand your professional network. We want you to integrate all aspects of your life with your career.

At Armanino, we know you don't check-out of life when you check-in t's why we've created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

• Partner with the business process owners and stakeholders to address process improvement and drive efficiency within the Service Now platform.
• Liaison between the business partners and the IT group to support Service Now and provide analysis for systems implementation, upgrade, and enhancement projects.
• Perform analysis of key requirements and clearly communicate alternatives and recommendations to decision-makers.
• Documenting business and functional/technical specifications for Service Now (ITSM / HRSD) system development and enhancements based on user requirements.
• Discuss functional and the solution aspects of a project effectively along with being able to understand and evaluate the challenges.
• Participate, influence, and drive cross-functional projects that impact various IT and Business processes.
• Work as a member of a project team on building new functionality and/or enhancing existing functionality. Technical tasks can include being able to identify data needs from various systems, custom reporting, developing requirements documents, and data mapping, identify integration points, and process flow documentation.
• Work across multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests.
• Proactively refine upstream solutions to avoid downstream business or IT process and data issues.
• Preparation and execution of test plans to ensure high quality results.
• Managing and coordinating Regression and User acceptance testing with the users

• Bachelor's degree in IT, Technology, related or equivalent work experience
• Minimum 4 years' experience with business analysis and the Service Now platform
• Minimum 2 years' experience with clients (internal or external) gathering requirements, solution design, process improvements, etc.
• Service Now CSA (Certified System Administrator) and any additional Service Now certifications.
• ITIL v4 Managing Professional or Strategic Leader Certification
• Extensive experience in process improvement and process management competencies.
• Advanced MS Office skills (Word, Excel, Visio, and PowerPoint) for functional requirements gathering & modeling techniques.
• Excellent communication skills both verbal and written and presentation and facilitation skills.
• Agile Scrum experience
• Demonstrated ability in consultative capabilities by providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options plus the risks and impacts of each option.
• Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers. Ability to work independently as well as engaging and contributing to teamwork.

• 3rd party software experience (Workday and CRM) a plus

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.

Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the…