Senior Analyst - ATC

** Why WWT?*
* At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.

** What is the Internal WWT IT Team, and why join?**  ** *
* The Internal WWT IT team is the backbone of our company's technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company's technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

** About the Role*
* World Wide Technology has an opportunity for a Senior Business Analyst to join our ATC

Development team. Our analysts are embedded across a broad portfolio of products and

platforms, spanning public-facing web applications, internal business tools, mobile applications, and enterprise learning and lab environments. There are no skill silos here - analysts utilize a broad range of functional and technical skills, speak the language of both the business and developers, and are expected to be creative and forward-thinking. Analysts may be aligned to one or more areas and may shift focus as business needs evolve.

Clear career paths exist to Lead Analyst, Solutions Architect, or Team Lead.

** Responsibilities:*
* + Serve as the subject matter expert for the product areas and platforms you support,owning them from requirements through production.

+ Stakeholder partnership mindset - builds trust by treating stakeholders as collaborators

+ Adapt quickly as priorities shift - supporting different product areas or teams over time is a defining feature of this role.

+ Own your product board - know what is in flight, what is coming, and why it matters.

+ Host and drive quarterly stakeholder meetings, working sessions, and feature reviews.

+ Lead end-to-end testing of features and releases, including production validation onrelease days. Expect to spend roughly 10-15% of your time each week testing in some capacity.

+ Manage and triage Service Now tickets for your product areas with urgency and acustomer service mindset.

+ Maintain clear documentation for every release - processes, enhancements, and system changes.

+ Monitor and present product metrics and usage data to support informed stakeholder decisions.

+ Identify gaps, propose improvements, and proactively surface opportunities before they become…