Support Engineering-Field Service Representative

Support Engineering-Field Service Representative

Provides global technical support of company products at customer sites and locations. Supports solutions to emerging customer requirements to ensure product safety, integrity and supportability. Monitors customer products status and operational issues. Troubleshoots and resolves product maintenance and operational and/or fleet reliability issues. Assists with support of customer action plans and coordinates resources regarding airplane-on-ground (AOG) or non-mission capable (NClient) situations.

Assists with engaging company resources to prevent and resolve in-service technical problems. Supports the development and execution of customer support plan, provides technical advice to simple inquiries, and supports ad hoc training.

Required Qualifications:

• Experience with electronics, electronic components, mechanical, and/or mechanical components
• Experience with parts procurement, inventory management, or logistics
• Proficiency in MS Excel and MS Word
• Willing and able to travel domestically up to 20% of the time

Preferred Qualifications:

• Experience as a field service representative
• Experience working in a technical or engineering environment
• Experience in factory equipment or factory automation
• Ability to work effectively and safely in an elevated environment using lifts and ladder platforms
• Ability to move and pack items weighing up to 25lbs unassisted
• Experience with fabrication, soldering, and/or repairs or mechanical or electrical components
• Experience with parts procurement, inventory management, shipping & receiving, and/or international exporting
• Experience with inventory management software
• Experience coordinating and monitoring organizational laboratory compliance standards such as safety or ESD