Systems Engineer

About the Opportunity

This role requires an experienced IT professional with a proven record of accomplishment to support our fast‑paced and high‑volume environment. Reporting to the IT Manager for Global DS Service Operations, you will be the on‑site lead for the Service Operations team at our St. Louis imaging center, while also supporting our imaging and file transfer central environment. You will be responsible for day‑to‑day operations and supporting hardware and software, including high‑speed scanners, imaging tools, and file transfer management.

• Daily Operations & Maintenance:
  Perform daily maintenance activities to ensure all IT operations run smoothly and provide day‑to‑day support for the local imaging center and for the central environments (FISMA/IMGS).
• Escalation & Support:
  Take responsibility for proper daily escalation of operational issues and participate in off‑hour on‑call support.
• Process Optimization:
  Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry‑proven best practices.
• Customer Onboarding:
  Manage the successful onboarding of new Digital Solutions (DS) customers and handle technical change requests for existing DS customers.
• System Availability:
  Ensure constant systems/solution availability to meet project SLAs.
• Cross‑Functional
  
  Collaboration:
  
  Meet with Implementation and Dev Ops teams to deliver solution fixes and platform enhancements.

Experience &

Education:

Bachelor's degree (B.A. or B.S.) from a four‑year college or university, OR over 5 years of dedicated IT industry work experience.

• Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.
• Proven ability to deploy and troubleshoot Kofax (imaging software) and execute Batch class deployment.
• Deep understanding of various IT functions (Desktop, Server, Network) with experience providing technical support and installing hardware/software products on‑site and remotely.
• Network management knowledge (switches, routers, and firewalls).
• Power Shell scripting experience is highly desired.
• Program/Project management experience with strong strategic planning capabilities.
• Excellent verbal and written communication skills across wide audiences, including executives and stakeholders.
• Certifications (Desirable):
  Microsoft Certified Professional, CompTIA A+, Network+, Security+, or ITIL v3 foundation and practitioner certifications.
• Willingness and ability to travel up to 15%.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod See the Supplement to learn more about Equal Employment Opportunity.